Facebook Group Moderator Team Lead & Social Media Data Coordinator

PLEASE READ: Only those who send a personal 60 second loom video & resume will be considered for an interview.

Position Overview:
This role oversees the moderation team in the Upgrade to see actual info Invest Facebook group and manages social media data tracking and reporting. The Team Lead ensures consistent enforcement of community guidelines, accurate data tracking, and effective performance monitoring to optimize social media strategies.

Key Responsibilities:

Moderation Oversight:

- Ensure adherence to group SOPs and monitor daily moderation.
- Provide feedback and coaching to moderators to maintain a safe, engaging community.
- Enforce group rules consistently.

Performance Monitoring:

- Manage moderation schedules and track key metrics (group joins, content moderation).
- Conduct audits, address issues, and report concerns to the Organic Marketing Director.

Social Media Data Coordination:

- Maintain accurate tracking of group growth and engagement.
- Analyze social media metrics, identify discrepancies, and provide performance reports.
- Recommend adjustments to improve reach and interaction.

Continuous Improvement:

- Identify process inefficiencies and collaborate with the marketing team to improve strategies.
- Stay updated on Facebook policies and recommend adjustments to SOPs.

Qualifications & Skills:

- Experience managing or moderating online communities, preferably Facebook groups.
- Strong attention to detail and consistency in policy enforcement.
- Excellent communication, leadership, and data analysis skills.
- Proficient in social media analytics and reporting.
- Strong organizational skills and ability to meet deadlines.

About Us: We have been in business for 3 years. We sell an online course teaching people how to invest in real estate. Our program has become wildly successful. We have a team of over 20 people, 5 of whom are VA's. We have a great culture that truly cares about our people.