Experienced Order Issue Manager (E-commerce / Dropshipping)

???? Remote | Full-Time

We are hiring a hands-on Order Issue Manager to take full ownership of product-related issues and supplier coordination in our growing e-commerce business.

This role is critical: as we scale, small product issues = lost profit. You will ensure product quality, reduce refunds, and improve margins.

???? What You’ll Do

You will be responsible for identifying, managing, and solving all product-related issues across the business:

Fix issues like:
Wrong sizes
Incorrect colors
Bad fit
Poor product quality
Perform quality checks when products hit key sales thresholds
Work closely with:
Customer Support (feedback & complaints)
Suppliers (solutions & improvements)
Supply Chain Manager (operations alignment)
Improve product listings:
Update descriptions
Fix sizing charts
Adjust pricing when needed
Negotiate with suppliers for better pricing as order volume increases
???? Why This Role Matters

We are scaling fast. That means:

More orders = more potential issues
Small mistakes = big losses

???? Your job is to:

Reduce refunds & disputes
Improve customer satisfaction
Increase profit margins
? Requirements
Proven experience in dropshipping / e-commerce operations
Strong understanding of product quality control
Experience working with suppliers (agents, or private suppliers)
Ability to analyze product issues and take action fast
Strong communication & negotiation skills
Detail-oriented and proactive mindset
???? What Makes You a Great Fit
You don’t just spot problems — you fix them at the root
You understand how product quality impacts profit
You’re comfortable pushing suppliers for better deals
You think in systems, not one-off fixes

???? Work Setup
Full-time preferred
Must be available daily to monitor and act on issues
???? Why Join Us?
Work in a fast-scaling e-commerce business
Direct impact on profit and growth
Long-term opportunity with increasing responsibility