Executive Virtual Assistant & Operations Coordinator (Shopify VA | Customer Service)

About Us

My Home Design is a growing Australian furniture and interiors company specializing in premium furniture, custom furniture, hospitality projects, trade partnerships, and interior design solutions.

We're looking for a highly organized, proactive, and detail-oriented Executive Virtual Assistant & Operations Coordinator to work directly with our CEO and help keep the business running efficiently.

This is not a traditional VA role. We're seeking someone who takes ownership, solves problems, follows through, and ensures important tasks never fall through the cracks.



Key Responsibilities
A. Executive & Operations Support
- Manage emails, calendars, appointments, and reminders
- Track priorities, action items, and follow-ups
- Coordinate day-to-day operations and projects
- Follow up with suppliers, contractors, and tea ---------- mbers
- Help improve systems, workflows, and SOPs


B. Customer Service & Order Management
- Respond to customer inquiries via email, phone, WhatsApp, live chat, and CRM platforms
- Provide order updates, delivery information, and product support
- Resolve customer concerns professionally and efficiently
- Track orders, production schedules, and supplier updates
- Maintain accurate Shopify records


C. Logistics & Supplier Coordination
- Coordinate deliveries and freight bookings
- Track shipments and ETAs
- Manage supplier communications and follow-ups
- Request freight quotes and resolve logistics issues


D. Sales & Marketing Support
- Assist with lead management and CRM updates
- Prepare quotations and invoices
- Create and update Shopify product listings
- Upload product information, content, and images
- Support email marketing and other marketing initiatives



AI & Productivity Tools
We actively use AI to improve productivity and efficiency.
Experience with the following is highly preferred:
- ChatGPT
- Claude
- Canva AI
- AI productivity and research tools



Tools You'll Use
- Google Workspace
- Gmail
- Google Calendar
- Google Drive
- Google Sheets
- Slack
- ClickUp
- Shopify
- CRM Platforms
- Xero
- Dext
- WhatsApp
- Canva
- ChatGPT
- Claude



Required Experience
Experience in one or more of the following:
- Executive Assistant
- Executive Virtual Assistant
- Operations Coordinator
- Virtual Assistant
- Shopify Virtual Assistant
- Customer Service Representative
- Project Coordination
- Logistics Coordination
- Supplier Coordination
- Administrative Support



Required Skills
- Excellent written and spoken English
- Strong organizational and administrative skills
- Outstanding follow-up and task management
- Exceptional customer service skills
- Strong problem-solving ability
- High attention to detail
- Ability to work independently
- Strong accountability and ownership mindset
- Comfortable using modern software and AI tools



Who We're Looking For
- Highly organized and proactive
- Takes initiative without being asked
- Strong communicator
- Excellent at follow-through
- Thrives in fast-paced environments
- Can manage multiple priorities simultaneously
- Enjoys solving problems and creating structure



This role is NOT SUITABLE for applicants WHO REQUIRE constant supervision or prefer a task-only administrative position.



Why Join Us?
- Work directly with the Founder & CEO
- Become a key part of a growing Australian brand
- Gain exposure to operations, customer service, logistics, marketing, and business growth
- Long-term remote opportunity with growth potential
- Work with modern AI tools and systems



How to Apply
If you believe you're the right fit for this role, please complete our application form below:


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