Enterprise Customer Success Manager/Enterprise Account Manager ($12-20/hour based on relevant experience)

**Top-Rated Enterprise Customer Success Manager/Enterprise Account Manager**
This critical role offers a VERY competitive salary ($12-20/hour based on relevant experience) with opportunities for upward growth. You will report directly to the CEO and spearhead efforts for a high-growth company that is creating a customer success department from scratch to launch a new product with very high demand. We can train you on our business and will love doing it, but you need to be the best and brightest for this pivotal role to be a fit.

**IMPORTANT:** You must include a short video (at least 60 seconds) explaining why you're an excellent fit for this role. Please also include your salary requirements. Applications without a video will **NOT** be considered. Additionally, applications that appear to have been submitted for a different role will NOT be reviewed. We are serious about finding the right candidates, so please ensure that you are genuine in your video and reply to our open post.

*** You must be detail-oriented and a natural relationship builder with finesse, able to de-escalate customer concerns without friction. Also, you need to be able to work the graveyard shift by working US Hours (9 AM to 6 PM EST/New York time) ***

We’re seeking an elite-level performer who can exceed expectations — someone who is ready to lead and grow with our company. If that's you, we'd love to hear from you!
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We're seeking an individual who has previously held a customer success or operations management role at a SaaS or tech company, or a comparable organization. This role involves working closely with a smaller number of large enterprise clients, each with unique, complex, and custom needs with a lot of moving parts. We provide white-glove service, leveraging AI tools like AI summaries and meeting recordings to ensure that nothing is missed and absolutely nothing slips through the cracks.

==> You will be the client-facing tip of the spear for our business.

Your primary responsibility is to drive success by conducting ZooUpgrade to see actual infoetings, meeting new clients, clearly understanding each client's requests, accurately documenting them, and adding them to our engineering ticket system. On average, each enterprise onboarding will be a 30-60 day sprint. Additionally, you will proactively monitor these requests to ensure timely completion without delays. You must be highly organized and detail-oriented, proactive rather than reactive, and never wait for a client to become frustrated before taking action.

We want a leader who sets an example and takes charge. You must learn quickly and possess exceptional English skills to clearly understand and communicate client needs. We'll train you on everything else—attitude, attention to detail, and leadership skills are what matter most.

**What You'll Do:**
- Onboard new enterprise clients with custom, detailed requirements.
- Document client requests accurately and thoroughly.
- Enter and track work orders in our engineering and Zendesk ticket systems.
- Follow up proactively to make sure all client needs are met promptly.
- Lead by example, staying ahead of client expectations.
- Be prompt and punctual. Must be able to have a good attendance record with backup power/internet.

**Required Skills:**
- At least 3 years in customer success at a SaaS or tech company or comparable. Tell us why your experience is a fit.
- Exceptional organizational skills with a strong attention to detail.
- Outstanding English communication skills (written and spoken). Sorry, you must grasp it at an expert level or you will not fully understand what our professional services firm clients are asking for...
- Ability to work independently, proactively, and lead confidently.
- Quick learner who thrives in a detail-oriented role.

**Nice-to-Haves:**
- Experience with enterprise-level SaaS or tech company onboardings or comparable. Tell us why your experience is a fit.
- Familiarity with project management tools (ZenDesk, Salesforce, Monday, etc.).
- Understanding of using AI LLM (ChatGPT, etc.) tools and writing prompts to make work easier and more professional.
- Experience working with law firms or as a call center manager is a bonus but not required.