Ecommerce Operations VA - Supply Chain & Admin Support

About the role

We run a multi-store Shopify ecommerce business (fashion and home & deco). We are looking for a reliable, detail-oriented VA to support our supply chain and back-office operations. Almost everything is documented in clear SOPs, so accuracy and consistency matter more than guesswork. You will work closely with the owner and free up our CS team to focus on tickets.
What you'll do
Supply chain support (main focus):

Monitor Parcel Panel and the tracking sheets daily
Check that the supplier is sending order updates, and flag anything missing or delayed
Keep the relevant sheets up to date

Data & admin:

Fill in backend sheets and the chargeback databases accurately
Gather chargeback evidence (screenshots, order confirmations, tracking, proof of delivery) and prepare cases so they are ready to submit
General data entry and order data collection

Frontend tasks:

Open issues: when a product page is wrong (for example an out-of-stock size still listed), fix or flag it
Add first-order fashion products to the quote sheet

Who you are

Customer service background (ecommerce preferred)
Supply chain / order fulfillment experience
Comfortable with Google Sheets, Shopify and Slack (Gorgias and Parcel Panel a bonus)
Very detail-oriented and able to follow SOPs exactly
Reliable, organized, and able to work independently
Good written English

Hours

6:00 to 10:00 (Netherlands / CET time), 5 days per week
Starting around 4 hours per day, with room to grow as you take on more

To apply

Start your message with the word "ORDERFLOW" so I know you read the full post
Briefly describe your ecommerce / supply chain / CS experience
List the tools you have used (Shopify, Gorgias, Google Sheets, Parcel Panel, etc.)
Pay: EUR 3,5 to 5 per hour, depending on experience and room for growth

Send these two things:

-1) Your CV
- 2) A short video introduction. Start the video by saying "DB DUO", then introduce yourself, why you would be a good fit for us, and why we should hire you.