Ecommerce Customer Service Assistant

Join MySweetSmile, the UK's leading home teeth whitening and oral care brand, awarded 'Best Teeth Whitening Product' by The Independent's IndyBest for two consecutive years.

With over 1,000,000 smiling customers, we’re on a mission to enhance smiles globally and are seeking a proactive and detail-oriented Customer Service Assistant to join our team.

Roles and Responsibilities

As a Customer Service Assistant at MySweetSmile, you will:

- Deliver Exceptional Customer Service: Provide top-tier support via email and social media using established templates, and craft personalised responses where necessary.

- Engage with Our Online Community: Interact with our community across platforms like Facebook, TikTok, Instagram, and YouTube, ensuring prompt and friendly communication.

- Manage Replacements and Reimbursements: Handle customer replacements and manage Amazon reimbursements efficiently.

- Utilise Customer Service Tools: Use tools like Shopify, Amazon Seller Central, Zendesk, and Meta Business Suite effectively.

- Develop and Improve Systems: Participate in creating and refining customer service systems to enhance efficiency.

Qualifications Needed

- Fluency in English: Excellent written and verbal communication skills.
- E-commerce Customer Service Experience: Proven experience in e-commerce customer service, using tools such as Shopify, - - Amazon Seller Central, Zendesk, and Notion.
- System Development Skills: Ability to develop and improve customer service processes.
- Collaboration Skills: Strong teamwork and communication skills, especially via Slack.
- Adaptability: Proactive, flexible, and eager to contribute to a fast-growing company.

Skills Needed

- Customer Focus: Commitment to providing exceptional customer service.
- Organisational Skills: Ability to manage multiple tasks and priorities.
- Technical Proficiency: Familiarity with e-commerce platforms, customer service tools and AI.
- Effective Communication: Clear and professional communication skills.
- Problem-Solving: Ability to develop effective solutions to enhance customer satisfaction.

What You'll Get

- Competitive salary package.
- Comprehensive training and support.
- Performance reviews and incentives.
- A collaborative, supportive remote work environment.

Who This Role Is Not For

If you’re looking for a routine 9-5 job, this may not be the right fit. We need someone ready to engage at multiple levels of the business and handle diverse tasks.

Remuneration

Highly competitive, based on experience.

Want In?

Apply with your CV. Title your application "MSS Customer Service Assistant" and include examples of your experience in e-commerce customer service, particularly any systems and processes you have developed or improved.