Ecommerce Customer Protection Specialist

About the Role

We operate multiple Shopify fashion ecommerce brands and are looking for someone who can help protect revenue and customer satisfaction.

This role combines customer support, dispute management, review management, and operational tracking.

Work Schedule

Part-time during the week (typically 3–5 hours per day)

One full day on the weekend (typically 8–10 hours)

Main Responsibilities

-Customer support
-PayPal disputes
-Shopify chargebacks
-Trustpilot reviews
-Customer follow-ups
-Tracking and reporting
-Identifying recurring issues

Requirements

-Shopify experience
-Customer support experience
-Google Sheets
-Strong written English
-Attention to detail

Strong Bonus

-Dropshipping experience
-Fashion ecommerce experience
-Dispute experience

Compensation

-$6/hour

HOW TO APPLY

Application Subject:

"Customer Protection"

Written Introduction

Why would you be a good fit for this role?

Loom Video (3–5 min)

Scenario 1:
A supplier delay is causing customer complaints and disputes.

What do you do?

Scenario 2:
A customer wants a refund but the package is already close to delivery.

How do you handle it?

Scenario 3:
What metrics would you track to measure customer support performance?