EVV & Scheduling Coordinator (Virtual Assistant)

Job Type

Full-Time (40 hours/week)
Long-term position

Work Schedule

Monday–Friday | 9:00 AM – 5:00 PM Eastern Standard Time (U.S.)
(Please do not apply if you cannot work these hours consistently.)

About the Role

We are a U.S.-based home care agency seeking a highly reliable, detail-oriented Virtual Assistant to manage Electronic Visit Verification (EVV) for our caregivers.

This role is critical to payroll accuracy and compliance. You will be responsible for ensuring every scheduled shift is properly clocked in and out, resolving errors the same day, and communicating directly with caregivers in clear, professional English.

This is not an entry-level role.

Primary Responsibilities

~Monitor EVV clock-ins and clock-outs daily
~ Identify and resolve missed or incorrect clock-ins/outs
~Sync and correct EVV data in HHA Exchange
~Contact caregivers by phone or message to resolve EVV issues
~Ensure all scheduled hours are accounted for every client, every day
~Document all corrections and communications
~Escalate repeated or unresolved issues appropriately

Requirements (Must Have)

~Please do not apply unless you meet all of the following:
~Excellent spoken and written English (phone calls required)
~Prior experience as a Virtual Assistant, scheduler, or admin
~Experience with timekeeping, scheduling, or attendance tracking
~College degree or currently finishing a degree
~Strong attention to detail and accuracy
~Confident communicating professionally and following up when needed
~Fast learner who can follow SOPs
~Reliable internet connection and quiet workspace

Strongly Preferred
~Experience with EVV systems (any platform)
~Experience in home care, healthcare, or staffing
~Experience working with U.S.-based companies
~Familiarity with HHA Exchange

Pay & Growth
Training Period (First 30 Days): $5.00/hour
Day 31–90: $6.00/hour, based on performance
After 90 Days: $7.00/hour
Performance-based raises and long-term growth opportunities

What Success Looks Like
Zero missing EVV hours
Same-day resolution of issues
Clear, professional caregiver communication
Accurate daily records
Consistent attendance during EST hours

How to Apply
To apply, please include:
A short Video introduction
Your résumé
What is your internet speed? (Attach screenshot from speedtest.net)
Relevant work experience
Educational background

Answer this question:
“How would you handle a caregiver who repeatedly forgets to clock in or out?”

?? Applications with poor English or that do not follow instructions will not be considered.