EDI & ERP Coordinator

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Job Title: EDI & ERP Coordinator
Salary: $1,600/month
Work Set-Up: Remote
Employment Type: Full Time

Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international teaUpgrade to see actual infombers. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:
The EDI & ERP Coordinator will be responsible for managing all EDI transactions and overseeing Fulfil ERP to ensure seamless order processing and fulfillment. This role plays a critical part in ensuring data accuracy, troubleshooting errors, and optimizing workflows to enhance supply chain efficiency. The ideal candidate is detail-oriented, proactive, and skilled in EDI compliance, order management, and process improvement.

Key Responsibilities:
- Manage all EDI transactions and ensure seamless integration with retail partners.
- Oversee ERP (Fulfil) data accuracy, including orders, inventory, and fulfillment records.
- Troubleshoot and resolve EDI errors, such as failed transactions and invoice mismatches.
- Monitor and process inbound/outbound orders, ensuring accurate and timely fulfillment.
- Ensure retailer compliance (Costco, DSG, PGA Superstore, etc.) to minimize chargebacks.
- Serve as the primary contact for order-related inquiries, coordinating with 3PL and internal teams.
- Analyze and improve order workflows, reducing errors and manual interventions.
- Generate reports on order accuracy, fulfillment efficiency, and error trends.
- Collaborate with supply chain and operations teams to optimize fulfillment processes.
- Maintain and update SOPs for EDI transactions, troubleshooting, and system best practices.

Software/Platforms/Tools:
- Fulfil or ERP Software (Required)
- Orderful (Required) or EDI Platforms (CommerceHub, Rithum, etc.)
- 3PL & Retailer Systems (Costco, DSG, PGA Superstore, etc.)

Qualifications:
- Must be a Filipino citizen.
- At least 3-5 years of freelancing experience.
- Proven experience managing EDI transactions and ERP systems (preferably Fulfil).
- Strong understanding of order processing, fulfillment, and supply chain operations.
- Detail-oriented with strong problem-solving and analytical skills.
- Ability to work cross-functionally with internal teams, 3PLs, and retail partners.
- Experience maintaining compliance with retailer-specific EDI requirements.
- Excellent communication and documentation skills.

Key Metrics:
- EDI Accuracy: Maintain error-free EDI transactions within 60 days.
- Retail Compliance: Reduce chargebacks to near zero by ensuring all transactions meet retailer requirements.
- Order Processing Efficiency: Ensure timely and accurate order fulfillment, minimizing delays and discrepancies.
- Workflow Optimization: Implement at least two process improvements within the first 90 days.
- System Performance Monitoring: Regularly audit ERP data integrity and error reports, resolving issues proactively.

Benefits:
- Bonus: Performance-based bonuses available
- Performance Pay Opportunities: Additional compensation based on meeting key financial and process improvement goals

Shift Schedule:
- Monday-Friday, 9am-5pm US PST.

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