E-commerce Operations Manager.

E-commerce Operations Manager (US Market) | Long-Term | Full-Time

About us

We are building multiple US direct-to-consumer health brands.

Our business includes:

* US e-commerce
* Subscription products
* Affiliate marketing
* Customer support
* Fulfillment
* Payment processing
* AI automation
* Business operations

We are looking for someone who wants much more than a Virtual Assistant role.

We are looking for someone who wants to become our Operations Manager and eventually help run the business.

This is a long-term position with opportunities to grow.

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# What you'll do

You will become responsible for making sure projects move forward every day.

Your responsibilities will include:

## Operations

* Coordinate projects between different teams
* Follow up with contractors
* Track deadlines
* Organize documentation
* Maintain SOPs
* Improve internal processes
* Find bottlenecks and suggest solutions

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## Communication

Communicate professionally in English with:

* US customers
* Fulfillment companies
* Manufacturers
* Payment providers
* Merchant account providers
* Affiliate networks
* Marketing agencies
* Vendors
* Software companies

You should feel comfortable scheduling meetings and participating in calls when necessary.

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## Customer Support

Help with:

* refunds
* replacements
* order issues
* shipping questions
* subscription questions

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## Research

Research and compare:

* suppliers
* fulfillment companies
* payment processors
* software
* competitors
* regulations
* new business opportunities

Create summaries with recommendations.

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## Project Management

Manage multiple ongoing projects.

Track every task until completion.

Make sure nothing gets forgotten.

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## AI

Use AI daily.

Examples:

* ChatGPT
* Claude
* Claude Code


We expect you to use AI to become more productive.

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## Recruiting

Help recruit:

* freelancers
* designers
* developers
* customer support
* agencies

Conduct first interviews.

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## Documentation

Create:

* SOPs
* checklists
* reports
* meeting summaries

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## KPI Tracking

Track:

* project progress
* customer support metrics
* fulfillment performance
* deadlines
* recurring tasks

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## Administrative work

Calendar management

Meeting scheduling


Email management

Travel planning when necessary

Data entry

Spreadsheet management

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# What makes someone successful

We are NOT looking for someone who waits for instructions.

We are looking for someone who:

? takes ownership

? solves problems independently

? communicates clearly

? follows through

? is organized

? notices problems before they become emergencies

? enjoys improving systems

? can think strategically, not only execute tasks

When you see a better way of doing something, we expect you to suggest it.

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# Required Skills

Excellent English (written and spoken)

Experience working with US clients

Project management

Google Workspace

Microsoft Office

Excellent communication

Fast learner

Strong organizational skills

Ability to prioritize

Shopify experience is a plus.

Customer Support experience is a plus.

E-commerce experience is a big plus.

AI tools experience is a big plus.

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# Bonus Skills

Notion

Klaviyo

Amazon

Affiliate Marketing

Payment Processing

US e-commerce

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# Compensation

Competitive salary based on experience.

Performance bonuses.

Long-term growth opportunities.

Potential to become Operations Manager responsible for multiple teams.

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# To apply

Please answer the following:

1. Tell us about the most complicated project you've managed.

2. Tell us about a time you solved a problem without waiting for instructions.

3. Record a 2-minute Loom video introducing yourself.

4. What AI tools do you use every week?

5. Include the word **Blue Ocean** in the first line of your application so we know you've read everything.