E-commerce Assistant Store Manager

We operate three profitable E-commerce stores and are currently launching our fourth. As we continue to scale, we’re looking for a highly experienced E-commerce Assistant Store Manager to handle day-to-day operations, support customers across multiple channels, and help keep our systems running smoothly.

This is a senior-level role with long-term potential for the right candidate. Please read the full job description and answer all questions for your application to be considered.

IMPORTANT: Please read the entire job description and follow the application instructions carefully to be considered.

Responsibilities
• Manage customer inquiries via phone, email, and chat with professionalism and accuracy.
• Handle RFQs, returns/exchanges, complaints, disputes, and negative reviews.
• Collect and maintain positive customer reviews and overall satisfaction.
• Support sales-related tasks and assist in improving store performance.
• Collaborate with the CS, Orders, and Product teams to share insights and ensure a consistent customer experience.
• Identify process gaps, recommend improvements, and contribute to SOP updates.
• Perform daily administrative tasks, including EOS reports and operational updates.
• Proactively manage assigned tasks without waiting for instructions.

What You Need to Succeed -

Required Experience:
• 2+ years in E-commerce operations (customer service + order management + product management).
• Proven Shopify experience (listings, inventory, bulk updates, app usage).
• Strong phone communication skills and ability to handle challenging conversations calmly.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail (include the word mushroom in your application).

Technical Requirements:
• Proficiency in Shopify, ClickUp, Airtable, CRM tools, and Google Workspace.
• Reliable computer + 20 Mbps+ internet.
• Backup solutions for both power and internet outages.

Work Style:
• Self-directed - you take initiative and solve problems independently.
• Detail-oriented with a focus on accuracy.
• Customer-focused - complaints are opportunities to improve systems.
• Process-minded - you document and refine workflows naturally.

Work Schedule:
• Full-time, 40 hours/week
• US business hours: 9 PM–6 AM or 10 PM–7 AM PHT
• 1-hour break
• Five days per week

You're NOT a Fit If:
• You need micromanagement or detailed daily task lists
• You can't work 9 PM–7 AM PHT consistently
• You experience frequent power/internet outages without backup solutions
• You view this as temporary income between other opportunities

Before You Apply - Please Confirm:
• Weekly payments for the first 4 weeks (starting from week 3), then bi-monthly every other Tuesday.
• Full-time role, US hours.
• Must be open to a two-month trial period.
• Daily End of Shift (EOS) report answering:
a) What did you do today? (detailed description)
b) What issues did you run into?
c) Anything you need help with?
If you agree to all terms, write “I AGREE TO ALL TERMS” and answer the questions below.

Application Instructions (Follow Exactly) -

Subject Line:
[Your First Name] – I Am Your New E-commerce Assistant Store Manager
Example: Kevin – I Am Your New E-commerce Assistant Store Manager

Submit:
• Cover letter (focused on relevant e-commerce experience)
• Resume

Answer These Questions (Complete Sentences Required):
1. Describe your most relevant e-commerce operations experience (platforms used, team size, order volume, responsibilities).
2. What specific Shopify tasks have you performed?
3. What are your current work commitments and availability?
4. Provide your internet speed (include screenshot), computer specifications, and backup solutions for power & internet issues.
5. Provide one example of a difficult customer situation you handled and how you resolved it.
6. Why are you interested in this specific role instead of other VA positions?

Important: AI-generated or template responses will be immediately disqualified. We're looking for thoughtful, specific answers that demonstrate you read and understood this posting.