E-Commerce Store Manager

Are you looking for a role where you can develop your knowledge and skill?
Are you passionate about problem-solving and have excellent organizational, leadership skills?

If yes, then keep on reading as it might change your whole life...

My name is Mert, and we are looking to onboard an E-Commerce Store Manager Customer Support Representative.

Our company is expanding and we are looking for a talented, reliable e-commerce store manager who will create and implement online shop business plans, process daily orders and responsible for the sales and profits of the e-store. Provide exceptional customer service and resolve customer problems or complaints by determining optimal
Upgrade to see actual infomunicate, execute, and manage online marketing plans in cooperation with other teaUpgrade to see actual infombers. Monitor store revenue, including updating profitability dashboard. Manage all store operational issues, including inventory management, bundles creation, adding products to the online store, and other store administrative duties, such as implement price changes, etc.Manage speed of service results, controls inventory that is used for service orders, and is responsible for the
overall organization and appearance of the service. Ensure all orders are properly handled.

We want to have someone that is eager to learn and expand their skills. We want to have someone that can work independently and can exhaust all resources and know their way in.

Your responsibilities:
Answer customer queries via email; using Freshdesk (training will be provided)
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
Communicate directly with management and provide reports
Seize opportunities to upsell products when they arise
Generate interest in the product;
Highlight the benefits of the product
Engage other members or own generated characters to drive conversation;
Ask relevant questions
Ultimately, you should be able to deliver high-quality work under minimum supervision.
***
Maintain a user-friendly and visually appealing online store.
Update product listings, descriptions, and prices.
Ensure website performance and responsiveness.
Monitor and manage inventory levels.
Coordinate with suppliers for restocking.
Oversee order processing, packaging, and shipping.
Respond promptly to customer inquiries and feedback.
Resolve customer issues and handle returns.
Maintain high levels of customer satisfaction.
Marketing and Promotion:
Develop and execute online marketing strategies.
Manage advertising campaigns and promotions.
Utilize social media for brand visibility.
Monitor sales, conversion rates, and website traffic.
Analyze data to identify trends and improvements.
Make informed decisions to optimize performance.
Add new products to store.
Create and update product descriptions and content.
Ensure accurate and engaging website content.
Stay updated on e-commerce trends and technology.
Manage platform updates and integrations.
Supervise and train teaUpgrade to see actual infombers.
Ensure effective customer service and order fulfillment.
Monitor sales, revenue, and expenses.
Manage the store's budget and financial goals.
Ensure customer data security and payment protection.
Adhere to data protection and privacy regulations.

Job requirements:
Excellent English skills
Experience working with Shopify
Excellent written and verbal communication skills
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Ability to work on a schedule, be flexible, and meet deadlines
Detail-oriented,
Team player
RELIABLE

Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection of at least 10mbps.
2. Must have a back-up connection and PC to avoid delays, late or absences because
of PC crashing or Internet connection problems

If you consider yourself the right person for this position, then please add the following information to your application:
1. Provide us your skype ID
2. Do a personality test on 16personalities website and tell us your personality type.
3. Upload your CV on Google Drive/ Dropbox and share the link
4. If you are still reading this, kindly include your favorite song on the subject line.

HINT: we consider honest, transparent job applicants. we are not looking for Einstein types of people but more humble, hard-working and responsible team players who have the mindset of:
‘’All for one and one for all. ‘’

Wage is starting at 20,000 +