E-Commerce Customer Support & Order Processing Officer – UK & European Markets

We are seeking a detail-oriented and customer-focused E-Commerce Customer Support & Order Processing Officer to support our growing operations across the UK and European markets.
This role is responsible for processing website orders, managing customer enquiries, and providing timely support to customers via email and other communication channels. The ideal candidate will be highly organized, possess excellent written English skills, and be comfortable working in a fast-paced international environment.

Key Responsibilities

-Process and manage website orders accurately and efficiently through Shopify and related systems
-Monitor and respond to customer enquiries received through UK and European websites
-Handle customer emails and follow-up communications in a professional and timely manner
-Track orders and provide customers with updates regarding shipments and deliveries
-Coordinate with logistics, warehouse, and customer service teams to resolve order-related issues
-Maintain accurate records of customer interactions and order activities
-Escalate complex enquiries to the appropriate department when required
-Assist with general administrative, customer support, and order management tasks

Requirements

-Previous experience in customer service, order processing, e-commerce support, or administrative roles
-Excellent written and verbal English communication skills
-Strong customer service, problem-solving, and communication abilities
-Proficient in Shopify order management and customer support functions
-Proficient in Microsoft Word, Excel, and other standard office applications
-Experience handling customer emails, website enquiries, and order follow-ups
-Strong attention to detail and organizational skills
-Ability to manage multiple enquiries and tasks simultaneously
-Ability to work independently and as part of a team
-Availability to work European business hours

Preferred Qualifications

-Experience supporting UK and European customers
-Previous experience in e-commerce, order fulfillment, or online retail operations
-Familiarity with CRM, ERP, or order management systems
-Additional European language skills are an advantage
-Minimum of 2 years of experience in customer support, administration, or order processing

This is an excellent opportunity for a motivated professional seeking to build a career within an international business serving customers across the UK and Europe.

Candidates who are shortlisted will be contacted regarding the next stage of the interview process. We appreciate your interest and thank you for your application.