E-Commerce & Creative Operations Coordinator

E-Commerce & Creative Operations Coordinator

Company: Kiss Moissanite
Location: Remote
Employment Type: Contract-to-Hire
Compensation: Base pay + performance-based bonuses available

About Us:
Kiss Moissanite is a dynamic and growing jewelry brand known for custom, lab-grown moissanite and personalized gifting and organizational designs. We blend artistry, innovation, and technology to deliver one-of-a-kind pieces for every client.

Position Overview:
We are seeking a proactive and tech-savvy E-Commerce & Creative Operations Coordinator to support daily operations, drive sales, and innovate custom jewelry development using AI tools and creative sourcing. This person must be highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment with a weekly goal of generating $5,000+ in sales.

Key Responsibilities:
    •    Act as a virtual assistant to the CEO, managing schedules, tasks, and communications.
    •    Maintain and update the company’s e-commerce platform (Shopify or equivalent).
    •    Source new products and upload listings with compelling descriptions, accurate specs, and quality imagery.
    •    Use AI technology to interpret client ideas and develop visual concepts for custom jewelry.
    •    Collect and Communicate ideas and desirables from clients to assist artisans to bring designs to life, ensuring clarity and precision in production instructions.
    •    Own the full sales process: from client intake and concept development to invoice, fulfillment, and follow-up.
    •    Manage and grow at least 5 client accounts per week, resulting in a minimum of $5,000 in weekly sales.
    •    Provide excellent client communication, follow-through, and support throughout the custom order lifecycle.
    •    Identify opportunities for process optimization and client engagement using digital tools.

Requirements:
    •    Proven experience in e-commerce management and/or sales operations (jewelry industry is a plus).
    •    Proficient with Shopify or other online storefront platforms.
    •    Comfortable using AI tools such as ChatGPT, Midjourney, or similar for concept generation.
    •    Strong project management and communication skills.
    •    Ability to work independently and meet sales quotas in short timeframes.
    •    Familiarity with Canva, Adobe Creative Suite, or other design tools is a bonus.
    •    Self-starter with excellent organization and multitasking abilities.

Bonus Points For:
    •    Experience working with artisans or manufacturers.
    •    Prior customer relationship management (CRM) knowledge.
    •    Social media experience or creative content writing.

Compensation Structure:
    •    Competitive base rate.
    •    Monthly bonuses tied to sales performance.
    •    Potential for long-term growth within a scaling creative brand.