Document Specialist and Social Media Customer Service

We’re looking for a detail-oriented and creative Virtual Assistant to help craft high-quality resumes for job seekers using our proven templates and workflows. You will be a key part of the Hassle Free Job Delivery team, helping clients stand out and land interviews faster.

The primary responsibility will be reviewing client information and creating or improving resumes using our in-house formatting tools. During slower periods, you'll assist with customer service via social media, answering basic questions and forwarding inquiries as needed.

Key Responsibilities:
- Resume Creation (Primary):
- Create and format resumes using provided client data and templates
- Tailor resumes to align with specific job roles or industries
- Edit and proofread content for clarity, professionalism, and impact
- Follow style guidelines and ensure quality and consistency across all documents

Social Media Support (Secondary):
- Respond to customer questions via Instagram or other social platforms
- Flag any complex issues or requests for the leadership team
- Provide warm, helpful communication that reflects our brand voice

Qualifications:
- Strong written English and grammar skills (required)
- Prior experience writing or editing resumes is a huge plus
- Ability to follow templates and formatting guides precisely
- Strong attention to detail and a commitment to quality
- Familiarity with social media platforms (especially Instagram) for customer communication
- Can work independently and manage deadlines

Compensation:
- $3 USD/hour
- 10 hours/week to start
- Opportunity: Additional hours may become available based on performance and business needs

Work Schedule:
- Training will require specific hours
- After training is complete, work can be done on a flexible schedule (any time of day)
- Employer is based in Tokyo, Japan (JST) – some availability during JST is a bonus but not required

Interview Process:
- Zoom Interview: Saturday, April 5
- Paid Working Interview Test: Monday, April 7 or Tuesday April 8
- Start Date: Wednesday, April 9 or Thursday April 10