Dispute manager

Summary
Job Description:
We are looking for a highly experienced Dispute Manager to handle disputes across multiple fashion dropshipping stores.

This role is not entry-level.
If you do not have proven experience with dispute management in fashion dropshipping, please do not apply.

?? Important: We work exclusively with Credit Card payments via Shopify Payments. Experience with Shopify Payments disputes is mandatory.

About Us:
We operate multiple high-volume fashion dropshipping stores, generating $700,000 – $1,000,000 in monthly revenue.
We work with an international team and value clear communication, accountability, and results.

Your Responsibilities:

Handle and manage credit card disputes via Shopify Payments

Communicate professionally with payment processors and platforms

Collect, structure, and submit strong evidence for disputes

Ensure all disputes are actively followed up and resolved

Improve dispute strategies to increase win rates

Collaborate closely with our internal team

Requirements (Strict):

Proven experience with dispute management for fashion dropshipping

Hands-on experience with Shopify Payments credit card disputes

Strong understanding of chargeback reason codes and evidence requirements

Ability to manage high dispute volumes independently

Excellent written English communication

Highly motivated, structured, and reliable

Team player with a long-term mindset

Bonus Structure:

Competitive base compensation

Bonus for every dispute you win

Bonus structure to be discussed after onboarding

Work Schedule:

5–6 days per week

Priority is full dispute coverage and timely handling

When Applying, You MUST Include:

Overview of your experience with Shopify Payments disputes

Proof of previous dispute work (screenshots, dashboards, or case summaries)

Your average dispute win rate (%)

Monthly dispute volume handled in previous roles

Payment processors you’ve worked with (Shopify Payments required)

What We Offer:

Long-term collaboration

Work with a scaled, high-revenue dropshipping operation

Clear growth opportunities within the company

Supportive and motivated team environment

If you meet the requirements and have a strong track record with Shopify Payments credit card disputes, we’d like to hear from you.

Apply only if you have real experience and results to back it up.

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