Dispute and Chargeback Manager

We are seeking an experienced and detail-oriented Dispute and Chargeback Manager to join our team. In this role, you will oversee all dispute and chargeback operations, ensuring timely and accurate responses to payment disputes while minimizing financial losses. You will collaborate with customer support, finance, and compliance teams to develop strategies that prevent disputes and optimize recovery rates.

Key Responsibilities:

Manage the full dispute and chargeback process, from claim intake to resolution.

Investigate claims, gather supporting evidence, and prepare compelling dispute responses for card networks, banks, and payment processors.

Monitor dispute trends, identify root causes, and implement proactive measures to reduce chargebacks.

Maintain compliance with all card network regulations (Visa, Mastercard, Amex, etc.) and payment processor requirements.

Collaborate with customer support to improve communication and reduce preventable disputes.

Generate regular reports on dispute metrics, win/loss ratios, and financial impact.

Train tea ---------- mbers on best practices for dispute handling and prevention.

Stay updated on industry regulations, fraud prevention strategies, and emerging payment trends.

Qualifications:

Proven experience (3+ years) in managing disputes and chargebacks within e-commerce, fintech, or payments industry.

Strong knowledge of Visa/Mastercard/Amex/PayPal dispute resolution processes.

Excellent analytical and problem-solving skills with keen attention to detail.

Ability to communicate clearly and persuasively, both written and verbal.

Familiarity with fraud detection tools, payment gateways, and CRM systems.

Strong organizational skills and the ability to manage multiple cases simultaneously.

Bachelor’s degree in Finance, Business Administration, or related field preferred.

What We Offer:

Competitive salary and performance-based incentives.

Remote work flexibility.

Opportunities for career growth and professional development.

Collaborative and supportive team culture.