Dispatch Coordinator

Job Title: Dispatch Coordinator
Location: Philippines
Salary: USD $8/hour
Company: Express Chipping, Inc.



About Us

Express Chipping, Inc. is a leading provider of concrete chipping, silo cleaning, and plant maintenance services in the ready-mix and cement industries. We pride ourselves on operational excellence, commitment to quality, and customer satisfaction. As a high-growth company with 60 employees and annual revenues of approximately $10 million, we are seeking a dependable and detail-oriented Dispatch Coordinator to support our day-to-day operations.



Job Overview

The Dispatch Coordinator will work closely with the Director of Operations to manage and oversee daily dispatch activities, ensuring jobs are scheduled efficiently, crews are allocated effectively, and clients are kept informed throughout the process. This is a fast-paced, high-accountability role ideal for someone who thrives in a dynamic operational environment.



Key Responsibilities

Assist the Director of Operations with various tasks related to dispatch operations.

Coordinate and oversee daily dispatching operations to ensure tasks are allocated efficiently and completed on time, including task allocation and scheduling for visits and job assignments.

Monitor the progress of assigned tasks and adjust schedules as necessary to accommodate changes or emergencies.

Update databases regularly with accurate information to facilitate smooth dispatch operations and ensure up-to-date records for efficient task management.

Supervise and coordinate dispatch teams, collaborating closely with managers to ensure effective task management and successful execution of operations.

Generate production reports and update client information accurately, including client names, chippers, and leads, to ensure data integrity and support operational efficiency.

Act as the main point of contact for client inquiries, requests, and feedback related to dispatch operations.

Provide exceptional customer service, addressing client concerns promptly, handling inquiries and sales-related matters, and effectively transferring calls to relevant departments as needed.

Collaborate with operations and production teams to streamline processes and improve efficiency.

Handle ad hoc tasks and responsibilities as needed to support the smooth functioning of dispatch operations.



Key Attributes

Attention to detail — ensures accurate scheduling, reporting, and data entry

Strong time management and prioritization — manages multiple jobs, adjusts schedules, and responds to urgent changes

Problem-solving mindset — thinks quickly and adapts when issues or emergencies arise

Clear and professional communication — coordinates effectively with crews, managers, and clients

Accountability and reliability — someone the team can depend on to keep operations running smoothly

Customer-focused — handles inquiries and concerns with professionalism and care

Team player — works collaboratively with operations and production teams

Tech-savvy — comfortable updating databases, generating reports, and tracking job progress



Must-Haves

Must have your own equipment (desktop with dual monitors), a stable internet connection with at least 200 Mbps, and a dedicated workspace with minimal interruptions. Backup power and internet required for emergencies.

Must not have any other jobs.

Must have at least 1 year of experience relevant to the role.

Must be highly responsive during working hours and comfortable working in a fast-paced, real-time operational environment where priorities can shift quickly.



Application Instructions (Required)

To be considered for this role, please complete the following:
1. Send or link us your resume
2. Include a short Loom video introduction (1–2 minutes) where you:
- Introduce yourself
- Clearly state the company name (Express Chipping, Inc.)
- Clearly state the role you are applying for (Dispatch Coordinator)
- Briefly explain your relevant experience
3. The subject line must follow this exact format:
Dispatch Coordinator MM_DD_YY
(Example: Dispatch Coordinator 04_01_26)
4. In your application message, include at least 4 bullet points outlining why you are a strong fit for this role