Debt Collection Specialist

Job Title: Medical Debt Collection Specialist
Job Type: FullUpgrade to see actual info-time
Department: Billing and Collections
Reports To: Collections Manager

Job Summary:

We are seeking a detail-oriented and professional Medical Debt Collection Specialist to join our team. This role is responsible for managing and recovering outstanding patient balances while maintaining a high level of customer service and compliance with healthcare regulations. The ideal candidate will have excellent communication skills, knowledge of medical billing procedures, and experience in debt recovery processes.

Key Responsibilities:

Contact debtors via phone to collect outstanding medical balances.

Negotiate payment plans and settlements with debtors in accordance with company policies and US FDCPA and CA Rosenthal Act.

Review and analyze debtors accounts to ensure accuracy and identify billing discrepancies.

Explain billing details and insurance coverage to patients while addressing concerns.

Document all collection activities and patient interactions accurately in the system.

Work with insurance companies to resolve claim denials and payment issues.

Maintain compliance with HIPAA, FDCPA, and other relevant regulations.

Escalate unresolved accounts to the appropriate department for further action.

Provide exceptional customer service and ensure a positive debtor experience.

Qualifications and Skills:

High school diploma or equivalent; associate's or bachelor’s degree preferred.

Minimum of 1-2 years of experience in medical billing, collections, or related field.

Knowledge of healthcare billing systems, insurance processes, and regulatory requirements.

Strong negotiation, problem-solving, and communication skills.

Proficiency in Microsoft Office and medical billing software.

Ability to handle sensitive patient information with discretion and professionalism.

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.