Customer Support (Written) | Dance Academy (Salsa / Bachata)

Experience not needed.

Full-time, long-term opportunity.

Apply ONLY if your written English skills are strong. (If you're struggling with written English, other roles will fit you better).


ABOUT US
We are the largest salsa & bachata dance academy in Los Angeles and are always expanding.

Busy times!

The culture here is FUN and friendly. Our goal is to make every student feel welcome and completely taken care of all the time.

Dancing changes lives - we are on a mission to deliver the best salsa/bachata educational experience on Earth.

The company is Movers and Shakers Salsa and Bachata Dance Academy.


SCHEDULE
• Sunday through Friday 4:00pm-10:30pm PST (Los Angeles time)
• Occasionally (maybe just once per 2-3 months) you will be asked to also be available during flexible hours, such as the mornings PST on a Saturday and Sunday. Some flexibility is needed.


YOUR ROLE
• Your primary role is written student support (text, email etc.)
• When there are no support tasks to complete, you'll contribute in a wide variety of other ways, depending on your skills and interests. Some examples may include writing blogs, updating websites, doing research, collecting and analyzing numerical data and using it to create reports, etc.


WRITTEN VS PHONE SUPPORT
• 95% of our student support is written. However, occasionally you will need to be on the phone with a student. You must be comfortable on the phone.


TYPES OF SUPPORT YOU'LL HANDLE
• One on one texting and emailing
• Mass texting and emailing
• Whatsapp communications
• Occasional phone calls (rare)
• Updating database after every interaction and attempted interaction
• Daily reports
• Etc.


COMPANY CULTURE
Working in a small business like ours is very different from a large corporation. Some of the differences are:

• Personal tone: Our communications with students are FRIENDLY, FUN, and PERSONAL. It's like talking to your best friend. We use emoji's and exclamation points and are very personal. We take the opposite approach of large corporations that give robotic, frustrating, not very helpful support. You need to be intuitive and have strong emotional intelligence to feel what the students are needing when they communicate.

• More creativity: there is more freedom to adjust your responses for each scenario. This is more challenging than just following strict templates, but also more stimulating and exciting.

• Impact: your actions will have a big impact on the business, which you will clearly see

• Feedback: your feedback on what we are doing well, and what could be better, is not only valued, but is mandatory! We want everyone here thinking as if they were the business owner.


ABOUT YOU
• Perfect written English
• Available full-time
• High emotional intelligence
• Flexible
• Quick learner
• Thrives in fast-paced, quickly changing environment
• Desire to always seek better ways to do things, including finding ways to use A.I. tools
• Happy to be on the phone when needed (which is rarely)
• Tremendous attention to detail - gets things right the first time
• PRO-ACTIVE. Always looking for ways to improve.
• Meticulous, organized, methodical. Almost never misses a detail.
• Critical, creative thinker. Not robotic. Always looking for better ways to do things. Always considering all the angles of a task.
• Not afraid to share your opinion - we NEED to hear your opinion on the approaches that we take so that we can improve.
• Able to ask clarifying questions in order to get tasks right the first time
• Strong communicator
• Makes decisions independently
• Quick learner
• Fast computer
• Fast, dependable Internet
• Bonus if you have experience or interest in salsa or bachata or any dance!


APPLY NOW. FORMAT YOUR APPLICATION AS A NUMBERED LIST WITH THE FOLLOWING:
1. A brief intro about yourself

2. Can you work the hours requested?

3. Are you happy to be on the phone when needed?

4. This is a fast-paced environment with quickly changing conditions. You’ll need to be able to think quickly on your feet and track dozens of moving pieces at once with precision and accuracy. This role is NOT for people who feel overly anxious in this type of environment. Apply only if you thrive in such an environment. Based on this information, do you still feel this role is a good fit for you?

5. Complete this form: Upgrade to see actual info/Upgrade to see actual info. Write in the subject line of your application: 1. Grammar score 2. Typing WPM 3. Numbers assessment answer (regarding achieving $2,000 profit)

7. These positions are competitive, often with hundreds of applicants. What is your competitive requested monthly payment for this full-time position?


(Don't email me off the platform or message on social media - your application will be disqualified. Don't worry, I personally check every application here)

Looking forward to meeting you!

Danny