Customer Support / Virtual Assistant

Join the Lafigo Madrid Team: Customer Support / Virtual Assistant Wanted
At Lafigo Madrid, we're passionate about delivering exceptional customer service and a seamless online shopping experience for our customers. We’re looking for a Customer Support/Virtual Assistant to join our growing team and help us provide top-notch assistance to our valued clients. If you’re an organized, proactive individual with a passion for helping others, we’d love to hear from you!

Position: Customer Support / Virtual Assistant
Location: Remote
Job Type: Full-time / Part-time

Responsibilities:
- Provide excellent customer service through email, chat, and social media channels.
- Manage and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Assist with order processing, tracking, and refunds.
- Help manage returns and exchanges while ensuring a smooth and efficient process.
- Keep customers informed and engaged with regular updates.
- Assist with administrative tasks such as data entry and managing online product listings.
-Collaborate with the rest of the team to streamline and improve customer support processes.


Requirements:
- Previous experience in customer support or virtual assistance (preferably in e-commerce).
- Strong written and verbal communication skills in English.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Comfortable using customer service platforms, email, and live chat systems.
- A positive, can-do attitude and a passion for helping others.
- Tech-savvy and familiar with e-commerce platforms (Shopify, WooCommerce, etc.) is a plus.



Questions to Assess Team Fit:
To ensure the best fit for our team, please take a Upgrade to see actual infont to answer the following questions:


Why are you interested in working with Lafigo Madrid and what excites you about customer support?


Can you describe a time when you successfully solved a challenging customer issue? What was your approach?


How do you handle stress and maintain a high level of customer service when faced with multiple inquiries at once?


What tools or software have you used in the past to manage customer support?


How do you prioritize tasks when there are multiple things to do at once?


What is your experience with returns, exchanges, and managing customer feedback?


What is your favorite fruit?


What We Offer:
- Flexible remote working environment.
- Opportunities for growth within the company.
- A collaborative and supportive team culture.
- Competitive salary based on experience.


If you’re excited about the opportunity to work with us and contribute to our mission of delivering the best customer service experience, we want to hear from you! Please submit your application with your resume and answers to the questions above.
Deadline for applications: [Insert deadline date]
Send applications to: [Insert email/contact details]
We look forward to meeting you!

Lafigo Madrid is committed to creating an inclusive and diverse environment. We encourage applicants of all backgrounds and experiences to apply.