Customer Support Representative (Part-Time)

We are looking for an experienced Customer Support Representative to support our growing ecommerce business. This is a part-time, long-term role for someone who can efficiently manage customer inquiries and handle a high volume of support tickets.

Important: To apply, start your message with customer support expert. Applications without this will not be considered.

Responsibilities:
Respond to customer emails through Reamaze
Handle a high volume of support tickets efficiently
Assist customers with order tracking, shipping updates, returns, and refunds
Manage customer support for multiple Shopify stores
Keep inboxes organized and ensure all tickets are resolved promptly
Follow established customer support processes and guidelines

Requirements:
Experience with Reamaze (required)
Experience in customer support for a fashion dropshipping store (required)
Ability to handle a high volume of emails efficiently
Ability to follow processes and instructions
Experience with Service Points (required)
Experience managing customer support for multiple stores (required)
Familiarity with AI tools such as ChatGPT

Work Details:
Part-time position
Flexible schedule, with availability aligned to European time

Compensation:
Starting at $4/hour
Performance-based bonuses available based on consistency, speed, and quality

Candidates with relevant experience who are organized, reliable, and able to manage multiple stores efficiently are encouraged to apply.