Customer Support Representative (E-commerce | Multi-Channel)

---------- is an Australian, tech-led Start-up in the E-commerce space. We are looking to hire an individual with a problem-solving mindset and a " can-do” mentality to join our growing team.

We’re looking for a proactive and customer-focused Customer Support Representative to manage customer interactions across multiple e-commerce channels including Amazon, eBay, Shopify, and more.

This role is critical in delivering a high-quality customer experience, protecting our brand reputation, and supporting smooth day-to-day operations.

What You’ll Do
-Respond to customer inquiries across Amazon, eBay, Shopify, email, and support systems
-Handle order issues: tracking, delays, refunds, returns, and product questions
-Resolve customer concerns quickly and professionally, maintaining high satisfaction
-Work within ticketing systems to manage and prioritise support requests
-Coordinate with operations/logistics teams to resolve issues efficiently
-Ensure all responses meet marketplace policies and performance standards

KPIs (What Success Looks Like)
-Fast response and resolution times
-High customer satisfaction and positive feedback
-Low escalation and dispute rates
-Strong compliance with marketplace SLAs (Amazon/eBay metrics)

Who You Are
-Experience in e-commerce customer support (Amazon, eBay, Shopify preferred)
-Familiar with ticketing systems (e.g., Gorgias, Zendesk, Freshdesk or similar)
-Strong written English and clear communication skills
-Calm under pressure and solution-oriented
-High attention to detail and ability to multitask

Bonus Points
-Experience working in high-quality / fast-scaling e-commerce companies
-Understanding of marketplace policies (Amazon A-to-Z, eBay cases, etc.)
-Experience with Shopify backend and order management

The successful candidate will have the unique opportunity to learn from and influence seasoned entrepreneurs who have built several successful companies. As you take on more responsibility, you will also have the chance to grow financially and develop into additional positions. Please add 'push boundaries' as your last word in your application.

Stock2Cash is looking to build a fun, exceptional team. You have to be a reliable, fun person to work with!

We’re fully set up to support our whole team working from home; we know the only thing scarier than starting a new job is starting a new job remotely, but we’ve got you ;)