Customer Support & Order Management VA (Ecommerce + AI experience)

We're a growing ecommerce brand in the Nutra niche, and we're looking for a reliable, detail-oriented Customer Support VA to own our customer tickets and order management day-to-day.

You'll be the front line for our customers: answering questions, resolving issues, and making sure every order runs smoothly from purchase to delivery. This is a long-term, full-time role for someone who takes pride in fast, friendly, accurate support.

What you'll do:
Respond to customer tickets and messages (email/chat) with clear, friendly, on-brand replies
Manage orders end-to-end: track shipments, handle delays, process refunds/returns/exchanges
Resolve issues like failed deliveries, address changes, and payment questions
Flag recurring problems and suggest improvements to our support process
Keep our helpdesk organized — tag, prioritize, and close tickets promptly

What we're looking for:
Previous ecommerce customer support experience (required)
Hands-on experience with order management (tracking, refunds, fulfillment issues)
Excellent written English — clear, warm, and professional
Strong attention to detail and reliable, consistent communication
Able to work full-time during European business hours

Nice to have:
Familiarity with health/supplement or DTC brands
AI automation experience

To apply: Please reply with (1) a short intro about your ecommerce support experience, (2) the helpdesk tools you've used, and (3) your DISC profile if you have one. Applications that follow these steps will be prioritized.

We're after a long-term tea ---------- mber, not a quick gig. If that's you, we'd love to hear from you.