Customer Support & Operations Assistant (Remote - UK Hours)

We are looking for a Virtual Assistant to provide administrative and customer support to our team while working remotely. This is a full-time role and you must be available to work during our business hours.

Full-Time | 40 Hours per Week | Monday–Friday, 9am–5pm [UK Time]

As a Virtual Assistant, you will be responsible for supporting the day-to-day running of the business. This includes handling customer and dealer enquiries, processing orders, maintaining internal systems and documentation, and assisting with a variety of operational and administrative tasks. A strong internet connection, excellent communication skills, and previous customer service or administrative experience are essential for this role.

This is a role for someone who enjoys taking ownership, learning how a business operates, and helping to keep things organised behind the scenes while delivering an excellent experience for customers and partners.

Key Responsibilities
- Respond to live chat enquiries
- Answer and manage customer phone calls
- Reply to customer emails professionally and promptly
- Process customer orders and handle related admin tasks
- Support dealer enquiries and administrative requests
- Maintain and update internal documentation, SOPs and knowledge bases
- Assist with operational projects and process improvement initiatives
- Support the team with additional administrative duties as required

Required Experience & Skills
- 5+ years of experience in a similar customer support or Business Process Outsourcing (BPO) role
- Excellent English communication skills (written and spoken)
- Strong skills in phone, email, and instant messaging platforms
- Reliable internet connection (please include a speed test screenshot)
- Include an image of a Cape Fur Seal with your application
- Competent with data entry and admin tasks

Soft Skills
- Highly organised and detail-oriented
- Self-starter who can work with minimal supervision
- Friendly, positive, and customer-focused attitude
- Open to learning and improving continuously


Why Join Us
This is an opportunity to become part of a growing electric bike company where your work will directly support both our customers and the day-to-day running of the business. You'll be trusted with responsibility, supported with training, and encouraged to take ownership of the tasks and projects you manage.

We offer opportunities for long-term growth, performance-based salary increases, and the chance to develop into a key operational role as the business continues to expand.


To Apply

Please submit the following with your application:
Your CV / Resume
Screenshot of your internet speed test (use Google search: “internet speed test”)
30-second voice recording demonstrating your spoken English
Results from an online English grammar test
Confirmation of 5+ years’ experience in a similar BPO/customer service role