Customer Support & Dispute manager

We are looking for a Customer Support & Dispute Manager with solid experience in e-commerce and dispute handling. You will be responsible for managing customer inquiries, resolving complaints, and handling disputes efficiently and professionally. The right candidate knows how to stay calm under pressure and deliver solutions not excuses.

Responsibilities:
• Respond to customer emails and messages promptly and with professionalism
• Manage disputes, chargebacks, and refund requests (Shopify, PayPal, Stripe, etc.)
• Coordinate with the logistics and management team to resolve issues quickly
• Track recurring problems and suggest improvements to reduce future cases
• Maintain a consistent and respectful tone aligned with the brand’s values

Requirements:
• Minimum 2 years of experience in e-commerce customer service or dispute management
• Strong written communication skills in English (Polish or Dutch is a plus)
• Hands-on, reliable, and solution-oriented approach
• Able to work independently and manage multiple priorities
• Experience with Shopify, PayPal, or payment processors is preferred

We offer:
• A stable, long-term position with growth potential
• Flexible working hours
• Competitive monthly salary based on experience

Applications without a CV or portfolio will not be reviewed.
Including a phone number in your application is appreciated (it makes communication easier).