Customer Support & Billing Operations Specialist

We are looking for a Client Success / Billing Support Specialist who can be the first point of contact for client billing questions and support inquiries.

This role is for someone who responds fast, keeps tickets organized, asks the right questions before escalating, and makes sure no client issue is left unanswered by the end of the day. You will handle support through email, Slack/ ---------- , and ClickUp, while also assisting with billing concerns such as refund requests, failed payments, invoice questions, and subscription changes.

Responsibilities:

* Monitor and respond to emails, Slack/ ---------- messages, and support tickets during business hours
* Maintain an “Inbox 0” policy so no ticket goes unanswered by EOD
* Triage and prioritize tickets based on urgency
* Ask clear clarifying questions before escalating issues
* Follow up on open tickets until fully resolved
* Escalate unresolved issues to Wiktor with full context
* Handle billing inquiries such as refunds, failed payments, invoice questions, and subscription changes
* Process billing updates and document every action taken
* Log ticket activity and resolutions clearly in ClickUp

Qualifications:

* 2–3 years of experience in customer support, billing support, client success, or help desk roles
* Hands-on experience with ClickUp, Slack, and billing tools such as Stripe or similar platforms
* Strong written and spoken English
* Ability to communicate clearly, professionally, and concisely
* Comfortable handling frustrated clients and de-escalating issues
* Highly organized and able to manage multiple tickets at once
* Must be available Monday to Friday, 9:00 AM–5:00 PM EST
*Applicants from Davao City are a plus, as we have a studio there where you may have the opportunity to meet Shane in person and receive hands-on training

Disqualifiers:

* Slow response times or leaving tickets unanswered
* Escalating issues without gathering all relevant information first
* Inability to follow up without being reminded
* No experience with ClickUp, Slack, or billing tools
* Inability to accept feedback

**Role Details:**

* Reports to: Wiktor
* Starting Pay: $700–$1,000/month
* Location: Remote
* Schedule: Monday to Friday, 9:00 AM–5:00 PM EST

**What We Offer:**

* No time tracker
* 13th-month bonus from Day 1
* Performance bonuses tied to content growth
* HMO, dental, mental health, and telemedicine benefits after 6 months
* Paid week-long Christmas leave
* PTO and birthday gift
* Trust-based culture with no micromanagement
* Workshops, financial support, and credit support

To Apply:
Please include the following in your application:

1. Record a Loom Video-

When recording your Loom video, please make sure to include the following details for each project you discuss:

Project Overview: What the project was about.
Your Role: What your responsibilities were.
Execution: How you carried out the work.
Tools & Software: What tools or software you used, including any CRM or billing software.
Challenges: Any obstacles you faced and how you handled them.
Results: The final outcome or impact of the project.

This will help us get a clear understanding of your process, skills, and experience.

2. A typing test result using this link: ----------

For the typing test, please select **Medium Text** as the mode and set the duration to **1 minute**. Once completed, include or paste the result in your application.