Customer Support Associate – Remote (Non-Voice)

Employer: TryBree | Canadian fintech start-up
Permanent WFH, Non-Voice Support (Equipment not provided)

Salary & Benefits:

- Starting salary: USD 750 per month
- Performance bonuses: Up to USD 500 quarterly
- Health card
- Paid time off: 15–20 days per year
- Growth Opportunity: Potential to take on higher-level tasks (e.g., VA or marketing) if capable


Training and Shift Schedule Details:

- Training: 2-week mandatory training, 3 PM – 11 PM Pacific Standard Time (fixed, non-negotiable)
- Schedule: 40 hours/week, full-time only, weekend availability required

Experience:

- 3+ years in customer service (email/chat support required), with a strong preference for high-volume ticket environments
- Experience as Technical Support, QA, Automation, or Data Analysis is highly preferred.
- Zendesk experience is a plus.

Skills:

-Exceptional written and verbal communication skills.
-Advanced problem-solving and critical thinking skills (ability to navigate complex, multi-layered issues).
-Self-starter with high initiative and a strong learning agility

Mindset & Culture:

-Comfortable working in a fast-paced, rapidly evolving startup environment.
-Flexible, adaptable, empathetic, and engaging.

Availability:
- Candidates must have no other commitments and be willing to work a variety of shifts (including updated schedules) to meet business needs.

How to Apply:

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