Customer Support Agent (Weekend)

Surety is searching for a customer support agent. This role will be a key member of the team and participate in all activities supporting the customer from purchase and onboarding to maintenance and technical support. The most important qualifications for this role are technical troubleshooting skills and a strong desire to learn, contribute, and keep customers happy.

Typical activities for this role include:

* Make recommendations and create documentation
* Handle online customer service requests and provide technical support
* Answer sales questions and inquiries

All customer communication is written (email, chat, forum), not verbal.

The successful candidate will have these key attributes:

* Open-minded and excited to learn on the job
* Affinity for solving technical problems with electronics and internet systems
* Strong technical troubleshooting skills (required)
* Understanding of security alarm, camera, and home automation technologies
* Comfortable communicating in online communities and web forums
* Motivated and reliable with a high say/do ratio
* Fluent in English, especially written (both casual and technical language)

Experience with security systems, cameras, home automation, and ---------- is a plus.

Candidates must be comfortable and effective using internet tools to communicate with co-workers and customers. Customer support is provided online-only, not by phone.

This is a full time job working both Saturday and Sunday (16 hours total) and 24 hours during the week (flexible). Work schedule is based on US Eastern timezone.

When applying, please use a minimum of 10 Apply Points.

About Surety
Surety is a self-install (DIY) home security monitoring provider that utilizes the ---------- platform. They focus on efficiency, scalability, and automation using ecommerce and web technologies. This role is an opportunity to learn and utilize modern tools and help shape the future of a small but established and growing home technology company.