Customer Support

Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional assistance to our customers, ensuring their inquiries and issues are resolved promptly and professionally. You will serve as the first point of contact, delivering a high standard of customer service through email and other communication channels.

Responsibilities:

Respond promptly to customer emails and inquiries in a professional and friendly manner.
Resolve customer issues efficiently while maintaining a high level of satisfaction.
Assist customers with product information, troubleshooting, and order-related questions.
Escalate complex issues to the appropriate department or team member when necessary.
Maintain accurate and detailed records of customer interactions in our system.
Collaborate with other departments to ensure a seamless customer experience.
Identify recurring customer issues and provide feedback to improve processes and products.
Stay updated on company products, services, and policies to provide accurate information.
Requirements:

Proven experience in a customer support role or similar position.
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficient with email communication and customer support tools (e.g., Zendesk, Freshdesk, etc.).
A positive attitude and a genuine desire to help customers.
Preferred Qualifications:

Experience working in e-commerce or with online stores.
Familiarity with Shopify or similar platforms.
Ability to adapt and learn quickly in a technology-driven environment.
Employment Type: Full-time or part-time (flexible based on availability).

If you are passionate about helping customers and thrive in a dynamic and collaborative environment, we’d love to hear from you!