Customer Success Manager, Healthcare AI Platform (GoHighLevel, Voice AI)

About Zaya
Zaya Health is an AI receptionist for medical practices. We help clinics answer every call, verify patients, and book appointments automatically.

Our system replaces front desk overload. Clinics save time. Patients get faster service.

We work with US-based medical practices. Accuracy, speed, and reliability matter every day.

About the Role

You will support our clinic clients and make sure their system works correctly.

You are not just answering tickets. You will troubleshoot issues, find root causes, and fix workflows.

You will work inside GoHighLevel, EMR integrations, and insurance verification systems.

You will also document solutions so we improve faster over time.

What You Will Do

• Handle support tickets from US medical practices
• Diagnose and fix GoHighLevel workflow issues
• Troubleshoot appointment booking and automation problems
• Support EMR sync issues (appointments, patient data)
• Help resolve insurance verification issues
• Communicate clearly with clinic staff and managers
• Document every issue with root cause and solution
• Help improve internal SOPs and AI support systems

What We Are Looking For

• At least 2 years of GoHighLevel experience
• Strong understanding of workflows, triggers, pipelines, tags
• Experience supporting clients in SaaS or automation tools
• Strong problem-solving skills, you focus on “why it broke”
• Excellent written English
• Comfortable working US business hours (Central or Eastern time)
• Reliable internet and work setup

Nice to Have

• Experience with healthcare workflows
• Experience with EMRs like eClinicalWorks, Athena, Epic
• Knowledge of insurance verification systems
• Experience with automation tools or RPA
• Familiar with AI tools like ChatGPT

Work Schedule and Pay

• Full-time, 40 hours per week
• US Central or Eastern time coverage
• $9 to $12 per hour based on experience
• Performance bonuses based on quality and client satisfaction
• Growth path to Senior or Team Lead role

Why This Role Matters

Medical clinics depend on our system daily.

If something breaks, patients cannot book appointments. Clinics lose revenue.

You are the person who keeps everything running smoothly.

How to Apply

Send the following:

Short intro. Why this role fits you

Resume or LinkedIn
Loom video (2 to 3 minutes):
Show a GoHighLevel workflow you built or fixed
Explain what it does in simple terms

Answer these questions:

Question 1
A client says something is not working in their automation.
What are the first 2 things you would check?

Question 2
A client is frustrated and says the system is “broken.”
How would you respond in your first message?

Question 3
Tell us about a time you fixed a technical problem.
What was the issue and how did you solve it?

Important
Use the word ZAYAHELP in your subject line when you apply.
If this word is missing, your application will not be reviewed.
Applications without Loom video and answers will not be reviewed.