Customer Success & Implementation Specialist (Meta Ads)

ABOUT US
Iron Automations is a fast-growing digital marketing agency specializing in high-performing Meta (Facebook & Instagram) ad campaigns for home service businesses — including hardscaping, landscaping, med spas, electricians, and more. We have dialed-in SOPs, proven funnels, and clear systems — now we need a sharp, client-focused teammate to own implementation and client success.

ROLE OVERVIEW
As our Customer Success & Implementation Specialist, you will onboard new clients using our proven SOPs, set up and manage Meta ad campaigns, and serve as the primary point of contact for our clients. You are the bridge between our internal team and our clients — ensuring smooth launches, strong results, and happy clients who stick around.

This is a long-term, full-time role with real growth potential inside a scaling agency.

KEY RESPONSIBILITIES
- Onboard new clients using our step-by-step SOPs (collect assets, ad account access, offers, targeting info, etc.)
- Set up, launch, and manage Meta (Facebook/Instagram) ad campaigns inside Ads Manager using our templates and proven systems
- Monitor campaign performance daily — flag issues like high CPL, low CTR, or no leads and coordinate fixes
- Communicate with clients via email, Slack, and video calls with updates, results, and next steps
- Coordinate with our internal creative and copy team to request new assets when needed
- Troubleshoot basic pixel, tracking, and conversion setup issues using our checklists
- Keep GoHighLevel CRM, ClickUp, and internal trackers updated with client notes and campaign status
- Proactively identify ways to improve client results and reduce churn

REQUIREMENTS
- 1+ year experience in digital marketing, media buying, customer success, or account management (agency experience preferred)
- Hands-on experience with Meta Ads Manager (campaign structure, audiences, pixel, basic optimization)
- Strong written and spoken English — comfortable on client calls
- Highly organized and detail-oriented; able to follow SOPs and checklists precisely
- Comfortable with tools like GoHighLevel, ClickUp, Google Sheets, Slack, and Loom
- Self-starter with a problem-solving mindset who takes ownership
- Stable internet connection (backup connection is a plus)
- Availability to overlap with US Central time zone hours

BONUS POINTS
- Experience with GoHighLevel CRM/automation platform
- Background in home services marketing (contractors.)
- Familiarity with lead generation funnels and appointment-setting workflows
- Basic understanding of SMS marketing and automation

WHAT WE OFFER
- Competitive monthly salary based on experience
- Performance bonuses after probation period
- Long-term stable role with a growing agency
- Full training, SOPs, and team support — you won't be thrown in blind
- Real growth path into senior CSM, strategist, or operations roles

HOW TO APPLY
Use the subject line: "CSM – [Your Name]"

In your application please include:
1. A short intro about yourself and your experience with Meta Ads and client-facing roles
2. A brief example of a time you helped improve a campaign or solved a client problem
3. Your CV/resume link
4. Your expected monthly salary (USD)
5. Your available working hours and timezone