BPO Trainer and Coach

We're Hiring: BPO Trainer & Coach (PH-Based | WFH Setup)

Create and facilitate remote training sessions that enhance customer service skills, increase resolution efficiency, and drive e-commerce success. Join us today!

(Salary Package: PHP 20,000–25,000 per month (negotiable only within this range; if you are not comfortable with this, please do not apply))

What We’re Looking For
• 5+ months of experience in BPO training, coaching, or learning & development roles
• Experience in e-commerce support such as Amazon, Shopify, eBay, or Walmart is a plus
• Strong facilitation, presentation, and training development skills
• Analytical, adaptable, and passionate about helping people grow
• Reliable internet and quiet home workspace
• Backup device and power source

What You’ll Be Doing
• Design and deliver training programs for new CSRs
• Create and update training materials including slides, manuals, scripts, LMS content, and videos
• Conduct coaching sessions using mock calls, role-plays, live demos, and simulations
• Monitor trainee progress, provide feedback, and ensure training goals are met
• Evaluate trainee performance and endorse graduates for deployment
• Collaborate with Recruitment, Operations, and QA to align training with client needs
• Continuously improve training systems, LMS courses, and knowledge base content

What We Offer
• Monthly salary: PHP 20,000–25,000 (negotiable only within this budget)
• Career Growth: Clear progression from Senior Trainer to Director level
• Hands-On Experience: Work on fast-paced, global e-commerce projects
• Flexible Work: 100% remote, long-term work-from-home setup
• Professional Development: Opportunities to upskill, lead initiatives, and make a real impact
• Salary Review: Possible after the probation period, based on performance

Please click the link below to proceed with the next step in the application process:
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Who We Are
RingCould partners with top brands to drive innovation in smart home technology and AI. Our remote-first culture supports growth, creativity, and results that truly matter.