Customer Service Representative - Voice

Are you still in search for a company that allows you to gain new skills, utilize your knowledge, and provide you with Leadership opportunities and more? Well look no further...Cosmo Appliances, as a new name in modern luxury kitchen appliances, is known for seamlessly integrating performance, technology and design to advance the kitchen beyond mere form and function. We are driven to produce products that inspire people to come together, create unforgettable ---------- nts, and we are turning dream kitchens into realities for more consumers.

We are looking for a Customer Service Representative who can provide superb customer satisfaction to join our growing family. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail. If you think you are the best fit for this role, submit your application NOW! Join our family and make that dream career come true!

Job Responsibilities:

• Answer product and service questions (via phone and email)
• Technical support (product walk-through, troubleshooting, etc.)
• Follow up with customers, provide feedback and see problems through to resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate between customer and repair service centers to resolve warrantee claims.
• Keeping records of customer interactions, transactions, comments, and complaints.

Qualifications:

• Proficiency in English (MUST BE FLUENT!)
• Strong Oral and Written Communication Skills
• Customer Relations/Customer Service
• Proficient in Microsoft Word, Excel, Office/Google Sheets/Outlook
• Typing Speed: 50 WPM
• Tech Savvy/Mechanical Aptitude/Knowledge of Kitchen Appliances (Plus!)
• Experience using Zendesk, Skype, and TeamViewer

Technical Requirements:
• Up to Date Computer/Laptop
• Minimum: 8GB RAM
• Minimum Processor: Intel Core i5 or better
• High Speed Internet (20 mbps up/down)
• Quality headset with microphone

Company Benefits:
•Health insurance Reimbursement
•Paid Holidays
•Paid Time Off
•Bonuses (Monthly/Annually)

**Benefits Eligibility would be after successful completion of the Probationary Period (completion of 4 - 6 months of employment).