*Customer Service Representative – E-Commerce (Freshdesk Required)**

We are looking for a reliable, detail-oriented customer service representative to join our e-commerce team on a long-term basis.

**What You'll Be Doing:**

- Monitoring and responding to customer emails a minimum of 3 times per day — morning, midday, and evening
- Responding to Instagram comments in a timely manner
- Checking Shopify daily for any unfulfilled or unshipped orders
- Following up with our supplier on any order issues and relaying updates back to the customer
- Acting as the bridge between supplier and customer until every issue is fully resolved

**Requirements:**

- Fluent written English — this is non-negotiable
- Proficient in **Freshdesk** — this is a strong requirement. Commslayer is also accepted, but Freshdesk is strongly preferred. If you do not have experience with either, please do not apply
- Previous experience in a customer service or inbox management role
- Reliable internet connection and availability throughout the day

**Proof of Previous Work is Required**

You must submit at least one of the following with your application:

- Screenshots of a previous employer's inbox or helpdesk (customer names can be blurred)
- Screenshots of past email threads or customer conversations you handled
- A paystub or payment record from a previous employer in a similar role
- A screenshot of a conversation with a previous employer confirming your role

Applications without proof will not be considered.

**Pay & Growth:**

- Starting at $6/hour
- Pay increases available based on performance
- Path to Head Customer Service Manager for the right candidate

**To Apply:**

Send your application with your proof of experience attached. Use **"Customer First"** as your message title — applications without this will not be read.