Customer Service Representative (BPO experience a must) - Stable Role

We are seeking a highly motivated, professional, and personable Phone Customer Service Representative to join our team. The ideal candidate has excellent spoken English, a neutral or American/British accent, and strong communication skills. This role is primarily focused on speaking with customers and partners over the phone, providing support, handling inquiries, coordinating with vendors, and helping ensure a smooth customer experience. The right person should be organized, adaptable, calm under pressure, and comfortable managing multiple tasks in a fast-paced environment.

Key Responsibilities:

- Answer inbound and make outbound calls to customers, vendors, and partners.
- Provide a high level of customer service and maintain a professional, friendly tone on every call.
- Assist customers with questions, updates, and issue resolution.
- Coordinate with vendors, partners, and internal tea ---------- mbers to help move orders and requests forward.
- Build and maintain strong relationships with customers and partners.
- Accurately enter data and maintain records in internal systems.
- Conduct online research when needed to gather relevant information.
- Handle multiple ongoing tasks efficiently while staying organized and detail-oriented.
- Work closely with the team to ensure smooth day-to-day operations.

Qualifications:

-Previous experience in a BPO, call center, or phone-based customer service role is required.
-Excellent verbal communication skills with a neutral or American/British English accent.
-Strong interpersonal skills and the ability to build rapport quickly over the phone.
-Confident, clear, and professional speaking style.
-Strong organizational skills and attention to detail.
-Ability to multitask and prioritize effectively in a fast-paced environment.
-Self-motivated, proactive, and able to work independently.
-Reliable internet connection and a quiet work environment.

Work Schedule:

Full-time, US Eastern Time hours
Exact schedule to be discussed.

Application Instructions:

To apply, please submit your CV and record a short video of yourself answering the following questions. Please do your best using a clear US accent:

1. How many clients do you currently have, and how many hours per week do you work with them?
2. We’re looking for someone to work US hours. Does that work for you?
3. What interested you in this position, and what are you looking for in your next opportunity?
4. Do you consider yourself an entrepreneur? Why? If yes, please give an example.
5. Do you consider yourself a risk taker? Why? If yes, please explain.
6. Do you consider yourself hardworking? If yes, please share an example that shows your work ethic.
7. What motivates you most in life, and why?
8. Which do you value more: money or growth? Why?
9. Describe one of your favorite clients/jobs. Why were they your favorite?
10. What is one of the biggest challenges you’ve overcome in your life?
11. Is there anything else you think we should know about you?

Please note: applications without the video described above will not be considered.

We look forward to hearing from you.