Customer Service Representative (B2B/Tech)

We are looking for a Customer Service Representative to support customers using an online safety training and certification platform.

The company provides online workplace safety courses for individuals and businesses. Customers are mainly end users, employees, managers, and company administrators who need help accessing courses, completing training, tracking progress, and resolving account or platform-related issues.

Salary: $1,600 USD
Schedule: Full-time, US Central Time
Work Setup: Remote

Main Responsibilities
* Support end users and business/admin customers with account access, course navigation, certificates, billing/order concerns, and basic platform questions.
* Troubleshoot common web app issues such as logins, password resets, course progress, and user access, escalating technical issues when needed.
* Manage customer inquiries through email, chat, phone, or tickets while keeping clear documentation and follow-through.

Requirements
* Customer service experience in tech, SaaS, e-learning, online platforms, or B2B support.
* Strong English communication skills, with the ability to explain technical or account-related issues clearly to non-technical users.
* Comfortable working full-time US Central Time and following structured support processes.

Nice to Have
* Experience with LMS, online courses, training platforms, SaaS tools, or helpdesk systems.
* Experience supporting both individual users and business/admin users.
* Familiarity with tools like Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, or similar platforms.

To apply, please answer these questions:
1. What type of customer support have you handled, and how many years of experience do you have?
2. Have you supported a tech, SaaS, e-learning, LMS, or web-based platform before? Please describe the platform and the users you supported.
3. Have you worked with business/admin users or B2B customers? What kind of issues did you usually handle?
4. What support channels and tools have you used? Email, chat, phone, ticketing systems, CRM/helpdesk tools, etc.
5. Please share one example of a user issue you troubleshot from start to finish, such as login/access, account setup, course progress, billing, or platform navigation.


How to Apply:
Please send your updated resume and answers.