Customer Service Representative

Full-Time Remote Office Assistant — Phones, Customer Service & Inside Sales

Wizard Wash is hiring a full-time remote office assistant/customer service representative to help manage customer communication, phone calls, lead follow-up, scheduling support, and daily office tasks.

This is a phone-first role. The most important part of this position is being excellent at speaking with customers: clear English, a warm personality, strong listening skills, confidence on the phone, and the ability to make customers feel taken care of.

This role also includes some light inside sales. You will sometimes speak with interested customers, explain our services, help provide pricing for smaller/simple jobs after training, and help customers move forward with scheduling.

This is not a high-pressure sales role and does not involve cold calling random people all day. Most conversations will be with customers who have already called, submitted a form, messaged us, or shown interest in our services.

About Wizard Wash

Wizard Wash is a pressure washing and paver sealing company based in Punta Gorda, Florida. We help homeowners and businesses keep their homes, driveways, pool decks, lanais, and pavers clean, protected, and looking their best.
We are a growing company with a strong local reputation, hundreds of happy customers, and a high standard for customer service. Our goal is to give customers one of the best experiences they have ever had with a service company.

About the Role

We are looking for someone who can become a key remote office support person for our company.
You will answer incoming phone calls, call new leads quickly, help customers, follow up with interested homeowners, reply to messages, assist with scheduling, update customer information, and help our team stay organized.
For some smaller jobs, the customer may not need an in-person estimate. In those cases, once you are trained, you may review the property using online map/satellite tools, gather the correct information, prepare a basic estimate, and call the customer back to explain the quote.

The right person for this role should be excited about being one of the main voices of our company and comfortable helping interested customers move from inquiry to booked job.

Schedule

This is a full-time position, 5 days per week, during our normal business hours (8:00 AM- 5:00 PM EST)
You must be available and responsive during your scheduled shift, with a quiet workspace and reliable internet.

Main Responsibilities

-Answer incoming customer phone calls professionally and warmly
-Return missed calls and follow up with new leads quickly
-Speak clearly and confidently with homeowners
-Ask good questions and collect accurate customer information
-Help customers understand our services at a basic level
-Schedule estimates and communicate with our team
-Reply to customer texts, emails, and Facebook messages
-Follow up with customers who have requested information or estimates
-Help present pricing for smaller/simple jobs after training
-Ask customers if they would like to move forward with scheduling
-Update customer notes and information inside our software
-Help with basic admin tasks, spreadsheets, and tracking when needed
-Keep communication organized between customers, office, sales, and field team

What Matters Most

We are not just looking for someone who can complete tasks. We are looking for someone who can represent our company well.
The most important part of this role is phone communication. Basic admin and spreadsheet work will be included, but phone/customer communication ability is more important than advanced spreadsheet skills.

You should be:
-Easy to understand in spoken English
-Friendly, warm, and professional on the phone
-Confident speaking with customers
-Comfortable explaining prices and services after training
-Comfortable asking customers if they would like to schedule
-Calm and professional when customers have questions or concerns
-Detail-oriented when collecting customer/property information
-Comfortable learning how to use online map/satellite tools
-Reliable and consistent during work hours
-Comfortable learning new software
-Good at following processes
-Positive, coachable, and willing to improve through feedback

This Role Is a Great Fit If You:
-Enjoy talking to people
-Have experience answering phones or doing customer service
-Have some experience with sales, appointment setting, or customer follow-up
-Can make customers feel comfortable and taken care of
-Are confident enough to guide a customer toward the next step
-Are organized and good with details
-Like being part of a small growing company
-Take ownership of your work
-Want a long-term full-time position

This Role Is NOT a Good Fit If:
-You are uncomfortable speaking on the phone
-Customers often have trouble understanding your spoken English
-You prefer only back-office/data-entry work
-You get nervous or freeze during live conversations
-You dislike customer service
-You are uncomfortable discussing pricing with customers
-You are afraid to ask customers if they would like to schedule
-You need constant supervision to stay on task
-You are not available during consistent business hours

Requirements
-Excellent spoken English
-Prior customer service, phone support, appointment setting, or sales experience
-Reliable internet connection
-Quiet workspace for phone calls
-Computer/laptop
-Ability to work during Florida business hours
-Comfortable using software such as CRM systems, email, spreadsheets, and messaging tools
-Willingness to learn our services, scripts, systems, and processes

Compensation
This position includes a reliable hourly rate, with performance-based bonus opportunities available after training.
Bonuses are based on overall performance in areas such as phone communication, responsiveness to new leads, customer follow-up, booking performance, and quality of work.
We want someone who takes pride in helping customers, keeping communication organized, and helping the company grow.

Application Instructions
To apply, please send:
1. A short message explaining your customer service, phone, or sales experience
2. Your resume or work history
3. A short voice recording introducing yourself and explaining why you would be a good fit for this role

Applications without a voice recording will not be considered.

In your voice recording, please include:
1. Your name
2. Your past phone/customer service experience
3. Why you think you would be good at speaking with Wizard Wash customers
4. A sample greeting: “Hi, thank you for calling Wizard Wash, this is [Name]. How can I help you today?”

We are looking for someone long-term who can grow with our company and become a key part of our office team!