Customer Service & Listing Specialist

Location: Remote or Hybrid
Company: RivetStays

About Us:
At RivetStays, we’re passionate about creating exceptional short-term rental experiences for guests around the world. As a fast-growing property management company, we combine smart technology, great service, and beautiful spaces to deliver stays people love.

We're currently looking for a Customer Service & Listing Specialist to join our team! This is a hybrid role that blends customer support with listing and revenue management. If you're detail-oriented, tech-savvy, and excited about the short-term rental space, this could be the perfect fit.

What You’ll Do:
- Create, manage, and optimize property listings across platforms such as Airbnb, Upgrade to see actual info, and Expedia
- Ensure all listings are kept up-to-date with pricing, availability, and promotions
- Craft compelling listing content—titles, descriptions, amenities, and photo selection—to maximize visibility and bookings
- Analyze data to improve performance and enhance guest appeal
- Handle booking inquiries, respond to guest questions, and manage reservations across platforms
- Work closely with the operations team to ensure a smooth guest experience from booking to check-out
- Troubleshoot issues related to listings, guest communication, or platform performance
- Stay up to date with platform changes, algorithm updates, and best practices for short-term rental listings
- Provide excellent customer support as part of our guest services team when needed
- Learn and understand our internal systems and processes thoroughly before independently managing listings and revenue
- Contribute to revenue management by applying pricing strategies and adjusting rates as needed

What We’re Looking For:
- Previous experience with short-term rental platforms like Airbnb, Upgrade to see actual info, and Expedia
- Strong attention to detail and highly organized
- Excellent writing and communication skills
- Ability to manage multiple tasks and platforms simultaneously
- A collaborative attitude with the ability to work independently when needed
- Tech-savvy and comfortable learning new systems
- Willingness to handle both customer service and listing tasks

Bonus Points For:
- Experience with dynamic pricing tools like PriceLabs
- Familiarity with property management software (e.g., Beds24)
- Knowledge of SEO and performance analytics for listings

Why Join RivetStays?
- Flexible remote or hybrid work environment
- Competitive salary with performance-based incentives
- Opportunity to grow within a rapidly expanding company
- Supportive, collaborative team culture
- Be part of a company that’s reshaping the guest experience in short-term rentals

How to Apply:
If this sounds like the right role for you, we’d love to hear from you! Please send your resume and a short cover letter outlining your experience with short-term rental platforms and any tools like PriceLabs or Beds24 to Upgrade to see actual info with the subject line: Customer Service & Listing Specialist Application – [Your Name].

Looking forward to seeing how you can help us take our listings and guest experience to the next level!