Customer Service Agent – Shopify Dropshipping

Location: Remote


Job Type:

Part-time – 4 hours per day, minimum 6 days/week (7 days/week possible for candidates who want more hours)

Initial commitment: at least 1 month (long-term position for the right candidate)


About Us

We are a fast-growing e-commerce company specializing in dropshipping stores across multiple countries.

At YBD Company, we focus on efficiency, customer satisfaction, and long-term collaboration. We are looking for a reliable and detail-oriented customer service professional to support our operations and grow with us.


Job Description

We are seeking an experienced Customer Service Agent with hands-on experience in Shopify dropshipping customer support.

You will handle daily customer inquiries, refunds, and supplier communication while maintaining fast response times and high-quality service.

This role requires strong organizational skills, attention to detail, and the ability to work independently in a fast-paced e-commerce environment.


Responsibilities

* Manage and respond to customer inquiries via email/ticket system

* Handle 20–25+ tickets per hour while maintaining quality responses

* Process refunds directly in Shopify

* Manage communication regarding:
- Order status & tracking
- Delayed shipments
- Refund requests
- Address changes
- Product complaints
- Returns & reshipments

* Coordinate with suppliers to resolve shipping or product issues

* Use translation tools (DeepL, ChatGPT) for multilingual customer support

* Track issues and updates using Google Sheets

* Maintain professional, clear, and courteous communication at all times


Tools You Will Use

* Shopify (orders, refunds, customer management)

* Zendesk (ticket management)

* Slack (internal communication)

* Google Sheets (tracking & reporting)

* DeepL & ChatGPT (translations)


Performance Expectations

* Tickets per hour: 20–25+

* Fast and accurate issue resolution

* Strict adherence to company policies (refunds, cancellations, replacements)

* High attention to detail and minimal errors

* Ability to work independently without constant supervision


Requirements

* Minimum 1 year of experience in customer service for a Shopify dropshipping business and 3 months in the fashion niche

* Proven experience with Zendesk, Slack, Shopify refunds, Google Sheets or Excel, DeepL & ChatGPT

* Strong written English skills

* Ability to manage multiple tasks while maintaining speed and accuracy

* Experience handling customer complaints and supplier communication

* Reliable, self-motivated, and detail-oriented

* Ability to respect confidentiality and customer data privacy

* Long-term mindset and willingness to grow with the company


Compensation

* $3/hour during the first 2 weeks (trial period)

* $4/hour after successful trial

* $5/hour or more if promoted to Customer Service Manager

* Paid bi-weekly or monthly

* Salary increases based on performance and responsibility


What We Offer

* Stable, long-term remote position

* Clear growth path to management

* Flexible schedule

* Supportive and structured work environment


How to Apply

Please submit your resume and a brief cover letter explaining your relevant experience.

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