Customer Relations Associate (Calls + Sales Experience Required)

We are seeking a Customer Relations Associate with a strong sales background who can confidently handle calls, create quotes, and manage customer relationships with professionalism and efficiency. This is a part-time remote position ideal for someone who is organized, detail-oriented, and experienced in both sales and customer support.

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JOB DESCRIPTION:
You’ll serve as the first point of contact for customers — answering calls, preparing quotes, managing orders, and assisting with follow-ups. A background in sales is required as you’ll be expected to guide customers through their purchasing decisions and upsell when appropriate. Basic graphic design skills are a plus.

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RESPONSIBILITIES:
*Answer and manage incoming customer calls
*Prepare accurate, timely quotes based on customer specs
*Manage emails, text communications, and order updates
*Oversee orders from start to finish
*Collaborate with the production team to ensure order accuracy and timely fulfillment
*Track all customer interactions using our CRM (Go Portal Pro)
*Follow up with customers to ensure satisfaction and build loyalty
*Monitor inventory levels and report any shortages
*Assist with admin tasks such as order entry and updates
*Perform minor graphic edits (if needed) to ensure print readiness

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QUALIFICATIONS (Must-Haves):
*2+ years of experience in customer service AND sales
*Sales background is required – must be comfortable speaking with clients, identifying needs, and offering solutions
*Strong English communication skills (spoken and written)
*Confident with call handling and follow-up processes
*Familiar with CRMs
*Organized, detail-oriented, and self-managed
*Bonus: Basic design skills (Canva, Photoshop, Illustrator)

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WORK DETAILS:
*Part-Time: 25 hours per week
*Time Zone: Must be available during Pacific Standard Time (PST) hours
*Remote Work / Work-from-Home
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HOW TO APPLY (READ CAREFULLY):
*Email applications only.
*Send your application to:
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Your email must include the following:
Resume
Use the subject line: Customer Relations – [Your Full Name]

Do NOT apply through OnlineJobs.ph or send messages on the platform. Any responses made here will result in automatic disqualification.

If you have a proven sales background, excellent communication skills, and a heart for service — we’d love to hear from you via email.