Customer Experience Respresentative

About Us
We’re a dynamic agency driven by growth, innovation, and the desire to make an impact. By combining smart systems with human creativity, we empower brands to streamline, scale, and stay ahead of the curve.

Position Overview
We are seeking a communicative and detail-oriented Customer Representative to serve as the bridge to our customers. This role is ideal for a professional who thrives on solving problems, building relationships, and delivering exceptional customer experiences. If you enjoy a fast-paced, collaborative environment and are passionate about helping others, we’d love to hear from you.

Key Responsibilities
Customer Interaction: Respond to customer inquiries via email, chat, or social channels using Gorgias our centralized customer support platform. Ensure responses are prompt, personalized, and reflect our commitment to empowering confident, radiant skin.


Issue Resolution: Troubleshoot order concerns, product-related questions, and skincare guidance with empathy and efficiency. Escalate complex issues to appropriate teams when needed, always aiming to deliver a seamless customer experience.


Support Services: Educate customers on our skincare line, product benefits, usage recommendations, and order processes. Become a trusted guide for helping clients find the right routines and feel confident in their choices.


Feedback Loop: Capture customer insights and feedback through support interactions and proactively share them with product and operations teams to inform continuous improvement.






Required Qualifications
Strong verbal and written communication skills.


Ability to empathize and connect with a diverse range of clients.


Organized, detail-oriented, and capable of multitasking efficiently.


Proactive problem-solver with a positive attitude.


Previous experience in customer service or client-facing roles is a plus.
Must have Shopify Experience
Experience with Gorgias and similar ticketing systems is required
Compensation & Benefits
Competitive monthly salary of $600.
bonuses up to $160/4 weeks
A collaborative, high-energy work culture.
Opportunities for skill-building and career growth.



Our Culture & Values
At our agency, we’re fast, collaborative, and laser-focused on results. We believe in:
Excellence over Perfection: Done is better than perfect but we never settle for anything less than great work.


Open Communication: Feedback is a tool for growth, not a weapon.


Integrity Always: We act with transparency, honesty, and trust every step of the way.


We thrive on a proactive, honest, and performance-driven environment and we’re looking for people who do too!

Application Process
If you’re a service-minded professional who’s passionate about people and thrives in a fast-paced setting, we’d love to hear from you. Please fill out the form below:

Apply here: ----------