Credit Controller

We are seeking an experienced and highly professional Credit Controller to join our outsourced finance team based in the Philippines. The successful candidate will be responsible for chasing overdue invoices, managing client relationships, and ensuring timely payments in line with agreed credit terms.
This role requires strong communication skills, excellent attention to detail, and a solid understanding of payment processes and accounts receivable.
Key Responsibilities:
Chase overdue Business Rates invoices by telephone, email, and written correspondence


Communicate professionally with businesses regarding outstanding Business Rates liabilities


Explain payment options, instalment plans, and due dates clearly to ratepayers


Resolve billing queries, disputes, and account discrepancies efficiently

Work within the hours of 9-5 GMT UK time


Allocate and reconcile payments accurately against Business Rates accounts


Maintain accurate records of all client communications and actions taken


Monitor aged debt and prioritise recovery actions accordingly


Escalate long-overdue or non-paying accounts in line with agreed procedures


Produce regular reports on outstanding debt and collection performance


Work closely with internal teams to ensure accurate billing and account updates

Personal Attributes:
Professional, confident, and client-focused


Firm but fair approach to debt collection


Reliable, organised, and able to work independently


Comfortable working with targets and deadlines


High level of discretion and professionalism

What We Offer:
Long-term outsourced opportunity


Competitive salary based on experience


Full training and support provided


Opportunity to work on UK Business Rates accounts within a professional finance environment