Coordinator / Operations Manager

Hiring Remote Job Coordinator / Operations Manager – Philippines

Abell Home Services Ltd o/a CaptainLock Locksmith is looking for an experienced long-term Job Coordinator / Operations Manager to join our growing Canadian emergency service company.

This is NOT an easy job and NOT an entry-level position. We are looking only for experienced people who know how to manage stress, coordinate teams, communicate professionally with customers, and make decisions independently.

We are an emergency locksmith and door service company operating in Greater Vancouver, Canada. Most customers need help immediately, so the person we hire must be fast, assertive, organized, and able to think outside the box.

IMPORTANT:
Please do NOT apply if you do not have real dispatching/customer coordination experience, Workiz CRM experience, and strong English communication skills.

This is a FULL-TIME long-term position.

Base Salary: $600 USD/month

PLUS:
• $1 bonus per each closed job
• Additional performance bonuses
• Opportunity to grow up to $1,500+ USD/month with bonuses and additional responsibilities

Shift:
• 12-hour shifts
• Additional hours available if wanted

What You’ll Be Doing:
• Receive jobs from the receptionist team
• Coordinate appointments between technicians and customers
• Check which technician is closest/in the area
• Call customers and provide accurate ETA updates
• Ensure technicians and customers communicate smoothly
• Follow up with customers and make sure they are happy with the service
• Ask satisfied customers to leave Google reviews
• Handle unhappy customers professionally and try to resolve issues before they become bigger problems
• Respond to bad reviews and customer complaints calmly and professionally
• Manage receptionist performance and daily workflow
• Monitor incoming leads, calls, and emails
• Help improve company operations and customer experience
• Create content for social media, Google Business Profile updates, and marketing
• Help with email marketing campaigns and customer follow-ups
• Reach out to property management and strata management companies
• Help close new service contracts and long-term business relationships

What We’re Looking For:
• MUST have Workiz CRM experience
• MUST have experience in dispatching/home service industry
• MUST have strong English communication skills
• Experience working with North American/English-speaking customers is REQUIRED
• Ability to multitask under pressure
• Strong customer service and problem-solving skills
• Leadership and management abilities
• Ability to make decisions independently
• Organized, reliable, and detail-oriented
• Ability to stay calm in stressful situations
• Experience with sales, customer retention, or business development is a strong asset
• Marketing/content creation experience is a bonus
• Knowledge of cloud systems, automations, AI tools, CRM integrations, or workflow automation is a BIG bonus

Preferred Industry Experience:
• Locksmith companies
• Garage door companies
• Emergency home service companies
• Dispatch/customer coordination management
• Property management or strata coordination experience

Who This Position Is For:
We are looking for someone who wants to grow with the company long-term and become an important part of the business operations.

This role is for a strong personality who can manage people, solve problems quickly, help the company grow, and build strong customer relationships.

Application Instructions:

Please send:
• Your resume
• Short introduction about yourself
• Your Workiz experience
• Your management/dispatching experience

Use this email subject line:

“I Can Manage Emergency Dispatch Operations”

Also, create a short Loom video introducing yourself and explaining:
• Your Workiz CRM experience
• Experience managing dispatchers/receptionists
• Experience handling difficult customers
• Any marketing, automation, AI, or sales experience
• Why you believe you are the right fit for this role


Email: ----------
WhatsApp: +1 (604) ---------- Abell Home Services Ltd o/a CaptainLock Locksmith
Greater Vancouver, British Columbia, Canada