Community & Events Manager

We are looking for a Community Events & Engagement Manager to help oversee our online student community and to support the planning and execution of our expo participation at conferences, airshows, and other aviation events. This is a part-time, hourly remote position (up to 30 hours per week) ideal for someone who enjoys planning and detail work as much as they enjoy helping and engaging with a variety of personality types in an online environment.

Your time will be dedicated to managing and growing our student community by fostering engagement through programming, facilitating conversations in both asynchronous and live events, and ensuring our members feel connected and motivated.

What You’ll Do

Community Management (~55%)

Serve as the primary point of contact and “face” of the Pilot Institute community, welcoming new members and fostering a positive, inclusive environment.

Manage and moderate our online community, ensuring conversations stay active, constructive, and on-topic.
Encourage user-generated content and participation in community initiatives. This includes creating conversation starters, contests, and hosting live events on the platform.

Track community health metrics (engagement, retention, satisfaction) and report on trends and opportunities.
Develop and adjust community programming based on engagement metrics and community interests.

Listen to member feedback and relay insights to leadership, helping shape the member experience and inform product decisions.

Respond to emails that our Customer Service team assigns to Community within 48 business hours

Event Planning & Coordination (~45%)

Assist in the end-to-end planning and execution of events, primarily exhibitor events at airshows and conferences, but also webinars and sponsored meetups.

Manage event logistics, including venue coordination, vendor communication, merchandise inventory planning, and team travel logistics and communication.

Help create and update exhibitor SOPS for various exhibitor responsibilities.

Gather post-event feedback and compile recaps to measure impact and continuously improve future events.

Who You Are

Required

2–4 years of experience in event coordination, or a related role

1-2 years of experience in community management preferred.

Demonstrated experience planning and executing in-person events (meetups, conferences, workshops, or similar).

Exceptional communication and interpersonal skills; you make people feel welcome and heard. You are comfortable hosting an online event and leading discussions.

Highly organized with the ability to juggle multiple projects, deadlines, and stakeholders simultaneously.

At Pilot Institute, we value high performance and outcomes. To be successful on our team you must be:
Proactive and resourceful- you see what needs to be done and take initiative without waiting for direction.
Problem solver- you spend the time to investigate a solution before passing the task off.

Nice to Have
Interest in or experience with aviation, drones, or flight training.
Experience with community platforms and the tools we use (Circle, HelpDesk, Slack, Claude, Figma)

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