Collections and Billing Phone Agent VA

Position Overview:
As a Collections and Billing Phone Agent, you will handle inbound and outbound calls related to billing and collections. Your primary responsibilities will include managing customer accounts, resolving payment issues, and ensuring timely collection of outstanding invoices. This role requires excellent communication skills, a strong attention to detail, and a commitment to customer satisfaction.

Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls related to billing and collections. Address customer inquiries, resolve issues, and provide accurate information regarding their accounts.
Collections: Manage and follow up on overdue accounts to facilitate timely payment. Negotiate payment arrangements and resolve disputes professionally.
Billing: Assist with billing inquiries and adjustments. Ensure that invoices are accurate and processed in accordance with company policies.
Account Management: Update and maintain accurate customer account information in the database. Document all interactions and actions taken in detail.
Problem Resolution: Identify and address any billing discrepancies or issues. Work with other departments as necessary to resolve complex situations.
Reporting: Generate and review reports related to collections and billing activities. Provide feedback and insights to improve processes and outcomes.