Collections Officer

Who is Bare?

Bare is one of Australia’s fastest growing businesses, in one of the most traditional industries in the world — the funeral industry.

We exist to make end-of-life care accessible, affordable and transparent, changing the way Australians deal with death. For too long, the industry has delivered expensive, traditional, cookie-cutter services that don’t reflect how modern Australians want to say goodbye.

By combining empathy with technology, we’re creating end-of-life experiences that are simple, personalised and affordable. In just five years, we’ve supported more than 40,000 families, become Australia’s most awarded end-of-life provider (recognised for customer service, innovation and digital disruption), and built a team of 100+ passionate people.

And we’re just getting started.

As part of our continued growth, we’re looking for a Junior Collections Officer to join our finance team.

Key Responsibilities:
Develop compassionate and client-focused collections strategies to manage overdue payments effectively.
Proactively monitor accounts to identify and address overdue payments.
Work collaboratively with clients to establish manageable payment plans and resolve outstanding balances. Manage payment plans and ensure compliance with our terms.
Ensure all communications are handled with sensitivity and align with Bare’s values of empathy and transparency.
Maintain accurate records of collections activities and prepare detailed reports for management.
Stay up-to-date with relevant laws and regulations to ensure compliance with industry standards.
Collaborate with internal teams, including client support and finance, to resolve account discrepancies and improve processes.
Work with debt collectors to hand over non-responsive files
Work with our credit reporting agency partner to default non-responsive clients
Analyse data from Xero to identify trends.
Find effective ways to communicate with customers via email, letters, telephone and text
Find data trends of cohorts to prevent debts becoming bad in the first place

About You:
-Proven experience in phone support, collections management, credit control, or a similar role, ideally in a customer-centric industry.
-Exceptional communication and negotiation skills with a compassionate approach to client interactions.
-Excel/Google sheets user and able to automate tasks
-Worked with CRM tools like Hubspot
-Worked accounting systems like Xero
-Ability to analyze data and provide insights into collection trends and challenges.
-Familiarity with collections systems and financial software and credit check software and processes
-Knowledge of collections laws and regulations, with a commitment to ethical practices.
-A genuine desire to make a positive difference in the lives of clients, aligning with Bare’s mission and values.
-Australian Collection Experience is preferred but not required.

Why Work With Us?
-Be part of a purpose-driven organization that is reshaping the funeral industry.
-Competitive salary and benefits package.
-Opportunities for professional growth and career development.
-A supportive and inclusive workplace culture where empathy and innovation are valued.
-Involved in company culture building activities, flexible days leave and the opportunity to work completely remotely.

How to Apply:
If you are ready to bring your expertise to a meaningful and innovative organization, we’d love to hear from you! Submit your CV & Cover letter with your application.
At Bare Funeral Group, we celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.