Client Support & Executive Assistant

Work directly with the CEO of a fast-growing U.S.-based company
Remote | Full-Time | Written English fluency required

About Us:
We’re Career Propulsion — a fast-growing U.S.-based career coaching company that helps high-level professionals land executive roles. We're known for our white-glove service, fast execution, and strong team culture. Now, we're looking for a full-time Client Support & Executive Assistant to join our remote team and work directly with our CEO.
This is a high-trust, long-term role. If you're proactive, organized, fluent in written English, and love helping people succeed, we want to hear from you.

About the Role:
You’ll be the primary point of contact for client and coach technical support, helping them access and navigate our systems (Slack, Kajabi, Google Drive, Zoom). At the same time, you’ll support the CEO directly with meeting coordination, system updates, and day-to-day admin work.
This is a full-time (40 hours/week) role with some flexibility — but you’ll need availability that overlaps with Israel and U.S. time zones, and occasional weekend availability to support onboarding.

Key Responsibilities
Client & Coach Support (approximately 70%)
- Serve as the main point of contact for client and coach tech support across Slack, Kajabi, Google Drive, and Zoom.
- Set up Google Drive folders, upload and rename client materials, and ensure correct permissions are granted.
- Invite clients to Slack and Kajabi and manage channel setup.
- Troubleshoot login issues, file access problems, and general platform navigation.
- Communicate with clients and coaches in a clear, friendly, and professional tone via Slack (written only).
- Post the weekly group coaching schedule PDF in the #00-announcements Slack channel.
- Send and track mid-program and end-of-program client satisfaction surveys.
- Keep client records up to date in Airtable and Google Sheets.

Note: All client communication is written via Slack — no phone or Zoom calls with clients are required. Occasionally, you may be asked to join internal Zoom calls or support the CEO or Onboarding Lead during a live session.

Executive Assistance (approximately 30%)
- Schedule and coordinate meetings for the CEO.
- Keep internal systems, spreadsheets, and client records organized and up to date.
- Track recurring tasks and assist with light project coordination.
- Help with process documentation, research, and operational support.
- Support the CEO in staying organized and focused on key priorities.


What We're Looking For:
We’re looking for someone with fluent written English who is comfortable communicating with clients in a professional but warm tone. You should be confident using tools like Google Drive, Slack, Kajabi, Zoom, and Airtable — or be able to learn them quickly.
This role requires strong attention to detail, responsiveness, and the ability to manage multiple ongoing tasks. You’ll need to be proactive, organized, and comfortable handling client-facing communication and internal admin work. Availability during Israel and U.S. time zones is important, and you should be open to occasional weekend tasks, especially when a client signs up late in the week.

How to Apply:
Please apply directly on OnlineJobs.ph and include answers to the questions below in your message.

Screening Questions:
1. Please describe your experience supporting clients with tech issues. What systems did you work with and how did you troubleshoot problems?

2. Client Scenario (please write your reply as if you're sending a Slack message to the client):
"Hi there, I just joined the program and I can't seem to access my Google Drive folder — it says I need permission. Also, I'm a bit lost about where to find the group coaching schedule. Can you help?"

Additional context:
- The group coaching schedule is posted every Saturday in the #00-announcements Slack channel.
- It’s shared as a PDF document with clickable Zoom links.
- Your job is to help the client immediately while also making sure they know where to find it next time.

3. What tools or software do you feel most confident using in a support or assistant role?

4. Do you have any experience supporting a CEO, founder, or business owner? If yes, tell us about it.

5. What time zone do you currently work in, and how flexible are you with your schedule (including weekends)?

6. Prioritization Scenario:
Imagine three new clients just joined the program:
a. Client A hasn’t accepted the Slack invitation.
b. Client B is missing their Google Drive folder.
c. Client C can’t log into Kajabi.

Context:
- Kajabi is where clients access their program videos and core learning materials.
- Google Drive holds client-specific workbooks and trackers.
- Slack is the main communication tool for client and coach interaction.

In what order would you handle these, and why?