Client Support Agent (VA)

Position Overview:
CreditHoods is seeking a reliable, detail-oriented Client Support Specialist with strong communication skills and experience in credit repair. You will serve as the main point of contact for clients, assist with onboarding, answer questions about their dispute process, and ensure a smooth and professional customer experience.
This position requires confidentiality, accuracy, and the ability to work independently.

BONUSES ARE INCLUDED WHEN OUR MONTHLY GOALS ARE HIT.

Key Responsibilities:

Communicate with clients through chat, email, and calls to provide updates and support.
Assist clients with understanding their credit repair process and dispute timelines.
Review client documents and ensure proper uploads into our system.
Update client profiles, notes, and reports in Google Drive / Google Docs.
Follow internal SOPs and escalate issues to management when necessary.
Maintain professionalism, accuracy, and confidentiality at all times.

Required Qualifications:

Fluent in English (verbal & written).
Experience in credit repair (disputes, bureaus, consumer laws, or credit platforms).
Proficiency with Google Docs and Google Drive.
Strong customer service and communication skills.
Ability to manage multiple clients and tasks at once.
Must uphold strict confidentiality regarding all client information.
Required Work Time Frame: 2am-7am or 10am-3pm Eastern

Preferred Traits
Fast learner and highly organized
Problem solver with a calm, professional attitude
Experience working remotely
Detail-oriented with strong follow-through

Confidentiality Notice
All client data, personal information, and internal systems you access are strictly confidential. Any breach of confidentiality will result in immediate termination and litigation in the agents local government.