Client Success Support

Hiring: Full-time - Client Success Support - Remote
$9,600 - $12,000/yr

About Us – WeAssist
We are not your typical staffing firm—we connect skilled remote talent with top US businesses.

Founded by Reef Colman five years ago, WeAssist has grown into a team of over 100 professionals.
We prioritize people by offering competitive benefits, career growth opportunities, and community involvement.
We give back by supporting education, homelessness, and social impact initiatives.
Join us and be part of a company that values you and your success!

Key Responsibilities of the Client Success Support
AI & Chatbot Management
Outsourced Professional Supervision
Productivity Tracking & Compliance
Process Adherence & Coaching
Reporting & Client Communication

Why Are We Hiring a Client Success Support?
As our team grows, we need Client Success Support to help maintain high performance, seamless Chatbot support, and operational efficiency. This role requires someone who can anticipate challenges, provide proactive support, and drive results in a fast-paced environment. If you thrive behind the scenes, love problem-solving, and are passionate about client success, we can’t wait to meet you!

Responsibilities:
-AI & Chatbot Management
Utilize AI tools to enhance client support and operational efficiency.
Manage AI chatbots and ensure seamless integration into daily workflows.
Assist in creating and optimizing AI chatbot functions.
Familiarity with AI platforms such as ChatGPT, Gemini, and Claude is preferred.

-Outsourced Professional Supervision
Monitor teaUpgrade to see actual infombers’ activities, ensuring focus on assigned clients.
Track application and website usage, email exchanges, and activity levels.
Provide real-time feedback and performance monitoring.
Document and track improvement plans with regular follow-ups.

-Productivity Tracking & Compliance
Review productivity using Teramind or other tracking tools.
Prepare and compile monthly performance reports.
Conduct check-ins to ensure compliance with company policies.

-Process Adherence & Coaching
Ensure adherence to established workflows and guidelines.
Provide coaching and corrective guidance as needed.
Identify process gaps and recommend improvements.

Reporting & Client Communication
Generate reports on team performance, trends, and areas for improvement.
Review end-of-day reports for accuracy and completeness.
Join client calls to explain performance insights and address concerns.
Escalate critical operational issues to the Accounts Manager when necessary.


Company Culture and Core Values
Our core values reflect our commitment to excellence and making a difference:

Growth Focus – Continuously improving and evolving.
Strong Communication – Honest, direct, and transparent interactions.
Speed and Results – Prioritizing progress over perfection.
Enjoying the Process – Balancing work with positivity.
Commitment to Helping Others – Supporting teaUpgrade to see actual infombers and the community.
Prosperity – Striving for success for our team and their families.
What’s in It for You?
Growth Opportunities – Expand your role and take on leadership responsibilities.
Competitive Salary – Rewarding compensation for your contributions.
13th Month Bonus – Recognition for your hard work.
Performance-Based Raises & Bonuses – Earn based on results.
Health, Dental, and Mental Health Insurance – Comprehensive benefits.
Supportive and Forward-Thinking Work Environment – Work on innovative projects.
Permanent Remote Setup – Work from anywhere with flexibility.
Position Details
Work Schedule

Timezone: 9 AM - 5 PM PST (12 AM - 9 AM MNL)
Remote Work – Enjoy flexibility while maintaining professionalism.
Requirements

Professional Setup – Clean background, good camera, microphone, and strong WiFi.
Business Casual Attire – Required for meetings.
Tech Stack
Must-have:

AI Software: ChatGPT, Gemini, Claude, Upgrade to see actual info (or eagerness to learn AI tools).
Productivity Tracker: Teramind (Highly Preferred), Hubstaff, TimeDoctor.
Nice-to-have:

Project Management Tools: ClickUp (preferred), Asana, Trello, Upgrade to see actual info, Salesforce.
Communication Tools: Slack, G-Suite.
Compensation

Fixed Salary Range: $9,600 - $12,000 per year.
Ready to join us? Apply today!

To proceed, kindly fill in this application form: Upgrade to see actual info

Once done, we will review your profile and will schedule you for an initial interview if qualified.

We prioritize those who follow instructions.